ANASTASIA LAFLEN
Petersburg
Summary
Efficient Claims Associate known for productivity and the ability to complete tasks swiftly. Possess specialized skills in claim processing, policy interpretation, and dispute resolution. Excel at communication, problem-solving, and time management, ensuring smooth operation in fast-paced environments. Dedicated team player, adept at managing customer service. Looking for a long-term position with a growth-oriented company.
Overview
7
7
years of professional experience
Work History
Claims Associate
StateFarm
Remote
01.2023 - 03.2025
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction.
- I memorized all company policies and services to be able to answer customer questions quickly and efficiently.
- Collect source data such as customer names, addresses, phone numbers, credit card information, and gathering and documenting loss information.
- Review bills and receipts, and determine payouts when needed.
- Monitored trends in fraud activity and developed protocols for identifying suspicious activities requiring further investigation.
- Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
Sever
Cracker Barrel
Columbia
01.2018 - 01.2022
- Opened and closed the restaurant with enthusiastic attitude.
- Quick on my feet.
- Served customers with food and beverages in a positive and friendly manner.
- Answered customer complaints with quick solutions, ensuring customer satisfaction.
Education
High school -
Marshall county high school
Lewisburg, Tn01.2022
Dental assistant certification -
Dental Staff School
Franklin, Tn01.2022
Skills
- Quality assurance
- MS Office proficiency
- Customer relationship management
- Exceptional communicator
- Complex problem-solving
- Administrative and office support
- Attention to detail
- Time management
- Basic financial analysis
- Claims processing
- Effective communication
Timeline
Claims Associate
StateFarm
01.2023 - 03.2025
Sever
Cracker Barrel
01.2018 - 01.2022
High school -
Marshall county high school
Dental assistant certification -
Dental Staff School
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