Anderaneka Coleman
Cleveland
Summary
Dedicated professional seeking Inbound CSR role with 5 years of experience in customer service. Proven track record of delivering high-quality service and support, engaging in customer interactions, and resolving concerns efficiently. Skilled in interpersonal communication, poised under pressure, and adept at enhancing customer satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Medrock Pharmacy
Chattanooga
04.2025 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
SBO CSR/CallCenter
MedSrv
09.2024 - 03.2025
- Provided accurate information and addressed customer inquiries related to billing, ensuring clarity and resolution of issues.
- Managed customer accounts by updating information and resolving billing discrepancies to maintain account accuracy.
- Processed payments efficiently and compiled reports while notifying customers of upcoming or missed payment deadlines.
- Assisted customers with product selection based on their needs and preferences.
- Assisted in the development of customer service procedures and policies.
- Processed orders, forms, applications, and requests.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Handled customer inquiries and complaints in a timely manner.
- Gathered feedback from customers regarding products and services.
- Participated in team meetings or training sessions when necessary.
- Consulted with customers regarding needs and addressed concerns.
Ambassador
Clear
Kenner
08.2022 - 05.2024
- Facilitate member verification and ensure adherence to security protocols, enhancing operational efficiency.
- Engage in customer interactions to deliver high-quality service and support, fostering a positive experience.
- Assist with sales initiatives and provide member guidance throughout the facility, contributing to increased customer satisfaction.
- Represented the Ambassador in a professional manner at all times.
- Increased sales by attending local events and educating customers on offered services.
- Maintained professionality and efficiency while working closely with leadership.
Cashier
Walmart
11.2019 - 04.2022
- Processed transactions with precision, ensuring the accuracy of financial exchanges and the generation of receipts.
- Provided exceptional customer service by addressing inquiries and resolving concerns to boost customer satisfaction.
- Maintained a high level of professionalism during customer interactions, contributing to a positive shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
GED -
Sowela Technical Community College
Oakdale, Louisiana08.2017
Skills
- Excellent Interpersonal and Communication Skills
- Proficient With Registers
- Experienced With Customer Service
- Fun and Energetic
- Get Along Great With Others
- Poised Under Pressure
- Billing resolution
- Problem solving
- Team collaboration
- Call center experience
- Credit card payment processing
- Researching
- High-energy attitude
- Shipping procedures
- Scheduling
Timeline
Customer Service Representative
Medrock Pharmacy
04.2025 - Current
SBO CSR/CallCenter
MedSrv
09.2024 - 03.2025
Ambassador
Clear
08.2022 - 05.2024
Cashier
Walmart
11.2019 - 04.2022
GED -
Sowela Technical Community College