Makaya Ballard
Memphis
Summary
Reliable and customer-focused professional with over two years of experience in high-volume retail and fast food environments. Skilled in handling transactions, resolving customer concerns, and maintaining a positive atmosphere. Dedicated to providing excellent service and supporting team success.
Reliable Money Center Associate skilled in managing financial transactions and providing customer service. Strengths include accuracy in handling cash, checks, and card transactions, as well as problem-solving and communication skills. Previous roles involved successfully improving efficiency of transaction processes and ensuring compliance with financial regulations.
Overview
5
5
years of professional experience
Work History
Customer Service & Money Center Associate
Walmart
Memphis
01.2023 - Current
- Assisted customers with money transfers, bill payments, and account inquiries.
- Handled cash and electronic transactions accurately in a fast-paced environment.
- Provided friendly and efficient customer service at the front desk and service counter.
- Resolved customer issues professionally and in a timely manner.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Adhered to organizational protocols when handling confidential information.
- Provided excellent customer service to ensure satisfaction.
- Inspected currency for any signs of counterfeiting prior to acceptance.
- Resolved customer complaints in a timely manner.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Followed all applicable laws and regulations related to Money Center services.
Cashier
McDonald's
Memphis
01.2020 - 01.2023
- Took customer orders and handled cash and credit transactions.
- Maintained cleanliness of the work area and dining space.
- Assisted in preparing food items and managing order flow.
- Delivered quick and courteous service during high-traffic periods.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Skills
- Customer Service
- Cash Handling
- POS Systems
- Problem Solving
- Teamwork
- Communication
- Transaction processing
- Customer service
- Conflict resolution
- Problem solving
- Team collaboration
Timeline
Customer Service & Money Center Associate
Walmart
01.2023 - Current
Cashier
McDonald's
01.2020 - 01.2023