ANDREA BUCHANAN
KINGSPORT
Summary
Friendly Assistant Business Office Manager with 25 years of experience in the Healthcare industry. Articulate communicator maintaining composure and focus in busy environments. Considered valued leader with dynamic service-minded demeanor.
Overview
14
14
years of professional experience
Work History
Office Manager
Ribbons Physical Therapy
Kingsport, TN
03.2020 - 03.2023
- Streamlined office operations, enhancing efficiency in patient scheduling and billing processes.
- Managed staff onboarding and training, fostering a collaborative work environment.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Developed and maintained office policies, ensuring compliance with healthcare regulations.
- Coordinated communication between patients and therapists, enhancing overall patient satisfaction.
- Mentored administrative staff in best practices for patient interaction and office administration tasks.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Patient Account Representative
Ballad Health
Kingsport, TN
07.2018 - 12.2019
- Generated detailed reports outlining billing, flagged items and other important data.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Submitted electronic bills following facility and legal compliance standards.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Administrative Team Lead
Holston Medical Group
Kingsport, Tennessee
12.2011 - 07.2018
- Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
- Filled in for all areas of the front office as needed.
- Processed incoming Orthopaedic referrals and scheduled patients.
Assistant Business Office Manager
Brian Center Health And Rehabilitation
Weber City, Virginia
09.2009 - 01.2012
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Established relationships with outside vendors by immediately responding to and remedying issues.
- Acted as the Interim Business Office Manager upon the departure of the previous manager.
Education
Certification - Nursing Assistance
Clark County Community College
Las Vegas, NV3 1994
Skills
- Invoicing and billing
- Detail-oriented
- Training and coaching
- Customer service orientation
Education and Training
other
Timeline
Office Manager
Ribbons Physical Therapy
03.2020 - 03.2023
Patient Account Representative
Ballad Health
07.2018 - 12.2019
Administrative Team Lead
Holston Medical Group
12.2011 - 07.2018
Assistant Business Office Manager
Brian Center Health And Rehabilitation
09.2009 - 01.2012
Certification - Nursing Assistance
Clark County Community College