Andrea Crenshaw

• Organized and maintained office files, ensuring easy access to critical documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Input concise notes related to the complaint file in SBS database.
• Knowledgeable and up to date related to changes in laws and regulations.
• Verify mail in complaints or faxes and route them to proper personnel or investigators.
• Manages multi-line phone system to efficiently route calls and deliver messages to staff.

• Coordinated resources and services to support children and families effectively.
• Conducted comprehensive assessments to determine client needs and eligibility for services.
• Advocated for youths and families in court, doctor's appointments, and family visitations, while providing safe transportation in government vehicles in and out of state.
• Executed accurate data entry and case note documentation in databases, verifying adherence to state policy for compliance.
• Assigned, monitored, and administered drug screens and therapeutic services for social work cases of over 20 individuals and families
• Collaborated with community agencies to ensure resource availability for clients.

• Maintained and updated filing, inventory, mailing, and database systems, either manually or digitally.

• Prepared agendas attended and recorded meetings while transcribing minutes.

• Proficient in using Microsoft Office, scanners, voice mail systems, and personal computers.

• Communication aide to Director of Ronald McNair Scholars Program assisted in answering calls, kept log of budget receipts, and emailed correspondents.

• Maintained company handbook to outline policies and provide insights to company mission and values.

• Developed and maintained filing systems to streamline document retrieval and improve information accessibility.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Managed over 50 customer calls per day, increased store sells by 10% by introducing new merchandise to customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.