Andrea Fonseca
Nashville
Summary
Experienced Office Manager with a proven ability to create organized, welcoming, and efficient work environments. Skilled in building strong relationships, supporting team success, and handling a wide range of administrative responsibilities with reliability and professionalism. Adept at scheduling, record management, communication, and process improvement, with experience using office and database systems to keep operations running smoothly. Known for a friendly, approachable demeanor, strong attention to detail, and a genuine commitment to supporting a positive, community-focused workplace - qualities that translate seamlessly into a school setting.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Child & Family Counseling Center
10.2023 - Current
- Managed daily front-office operations and created a warm, professional environment for clients and staff.
- Coordinated client scheduling, intake procedures, and appointment reminders with attention to confidentiality.
- Maintained accurate, HIPAA-compliant client records and organized documentation for clinicians.
- Handled high-volume phone and email communication, addressing client needs with empathy and clarity.
- Processed billing, insurance information, and client payments, resolving issues efficiently.
- Supported clinicians by managing calendars, preparing materials, and facilitating internal communication.
- Oversaw office supplies, vendor coordination, and workflow systems to ensure smooth, efficient operations.
Social Media Manager
Parisian Pet
03.2023 - 09.2023
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Utilized Twitter and Facebook to promote products, services and content.
- Engaged with and responded to online audience through relevant comments.
- Prepared monthly calendar to manage online content across multiple platforms.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Remote Customer Service Representative
Tempus Unlimited
09.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Supported payrolls, driving timely and accurate payment of employee wages.
Virtual Admin/Customer Service Rep
Fit & Go Pets
06.2021 - 09.2022
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Identified and implemented new processes and systems to reduce costs and increase efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Office Manager
Allapattah Wynwood School
08.2019 - 08.2021
- Managed daily front-office operations, serving as a welcoming and reliable point of contact for students, parents, and staff.
- Oversaw student attendance, enrollment records, and documentation with accuracy and confidentiality.
- Coordinated school calendars, scheduling, and communication between administrators, teachers, and families.
- Handled high-volume phone, email, and in-person inquiries, providing clear information and responsive support.
- Supported administrators and teachers with clerical tasks, reports, and preparation of school materials.
- Managed front-office workflow, supplies, and vendor relations to ensure an organized and efficient environment.
- Assisted with student health and safety needs, including documenting incidents and communicating with families.Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Reviewed purchase orders to check for completeness and accuracy.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Tutor
Freelance.
05.2018 - 10.2022
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Designed comfortable tutoring environment conducive to learning.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Volunteer
Coconut Grove Arts Festival
02.2017 - 02.2022
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Helped organize and implement programs and projects to aid community and individuals.
- Resolved complaints or issues using strong customer service and engagement skills.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
Sales Associate
Hanna Andersson
07.2018 - 08.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
High School Diploma -
LPS Senior High
Miami, FL06.2017
Skills
- Office Administration & Organization
- Scheduling & Calendar Management
- Student/Family Communication
- Recordkeeping & Data Management
- Customer Service & Front Desk Support
- Confidentiality (FERPA/HIPAA)
- Problem-Solving & Conflict Resolution
- Multi-Tasking in Fast-Paced Environments
- Team Collaboration
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
The Child & Family Counseling Center
10.2023 - Current
Social Media Manager
Parisian Pet
03.2023 - 09.2023
Remote Customer Service Representative
Tempus Unlimited
09.2022 - 03.2023
Virtual Admin/Customer Service Rep
Fit & Go Pets
06.2021 - 09.2022
Office Manager
Allapattah Wynwood School
08.2019 - 08.2021
Sales Associate
Hanna Andersson
07.2018 - 08.2019
Tutor
Freelance.
05.2018 - 10.2022
Volunteer
Coconut Grove Arts Festival
02.2017 - 02.2022
High School Diploma -
LPS Senior High