Andrea Hardy

• Demonstrated deep knowledge of company solutions to effectively address customer concerns.
• Delivered personalized resolutions to client issues within established time limits.
• Supported various asset categories such as hospitality, hostels, short-term rentals and serviced apartments.
• Maintain customer records by updating and entering account/subscription information in various systems.
• Developed expertise in Benchmarking and legacy STR products to effectively educate clients on available solutions.
• Create and maintain accurate records regarding customer interactions.
• Provide support services to other departments as needed.
• Provide training to customers, which may include product overviews, methodology reviews, and website usage.
• Keep managers informed of client feedback received, and how to best act for better future outcomes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
• Allowed for ample outdoor discovery time in schedule each day.
• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.

Delivered Abeka curriculum instruction tailored for pre-K3 and 4 classes.