Andrea Lanza Pagoada
Knoxville
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
8
8
years of professional experience
Work History
Assistant
Triad Poolscapes
09.2023 - Current
- Coordinated project schedules and managed timelines for pool construction and maintenance tasks
- Assisted in customer communications, addressing inquiries and providing service updates
- Implemented organizational systems for inventory management of pool supplies and equipment
- Supported team members by preparing materials and tools for daily operations
- Streamlined documentation processes for project tracking and reporting purposes
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Cashier
Chick-fil-A
07.2018 - 10.2019
- Maintained cleanliness and organization of service area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours for efficiency.
- Implemented best practices for cash handling, reducing discrepancies during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
Kitchen Staff Member
Chick-fil-A
01.2023 - 02.2024
Education
Bachelor of Arts - Developmental Psychology
Maryville College
Maryville, TN05-2026
High School Diploma -
Hardin Valley Academy
Knoxville, TN05-2020
Skills
- Fast learner
- Time management
- Relationship building
- File and record keeping
- Administrative support
- Attention to detail
Timeline
Assistant
Triad Poolscapes
09.2023 - Current
Kitchen Staff Member
Chick-fil-A
01.2023 - 02.2024
Cashier
Chick-fil-A
07.2018 - 10.2019
Bachelor of Arts - Developmental Psychology
Maryville College
High School Diploma -
Hardin Valley Academy