Andrea McCusker
Erwin,TN
Summary
Dedicated Customer Service Supervisor specializing in training and mentoring. Known for effective conflict resolution and safety management, significantly enhancing quality operations and perfomance,
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Piedmont Airlines
Asheville, NC
06.2023 - Current
- Supervise daily operations, ensuring high-quality customer service and adherence to company standards.
- Train and mentor agents on both the above the wing and below the wing aspects of the operation.
- Coach and guide agents and conflict resolution as needed
- Assist in resolving customer complaints, concerns and and conflicts that may arrise
- Ensure proper and safe daily aircraft operations
- Perform safety briefings and pre-arrival/departure huddles
- Assist with discipline and coaching as needed
Education
High School Diploma -
Clayton High School
Clayton, NCSkills
- TTT for Pristine
- TTT for cabin appearance/search
- TTT for apu/brake riding for PSA and Envoy aircraft
- Brake ride trained for Airbus fleet
- GSC certified
- Cross functional trained for both above and below the wing
- BSO trained
- OPS trained
- Customer service
- Team building and leadership
Timeline
Customer Service Supervisor
Piedmont Airlines
06.2023 - Current
High School Diploma -
Clayton High School