Andrea Patterson
Church Hill
Summary
Accomplished in enhancing customer experiences and streamlining operations, I leveraged data entry proficiency and exceptional service skills at Ballad Health. My background includes fostering customer relationships, ensuring cleanliness, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Ballad Health
01.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Front End Manager
KVAT Food Stores- Food City
10.2015 - 08.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Bank Teller
Appalachian Community Federal Credit Union
09.2006 - 08.2007
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Store Team Member
JC Penney Stores
08.2005 - 08.2006
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
Education
Associate of Science - Education
Northeast State Community College
Skills
- Customer service
- Employee supervision
- Professionalism and courtesy
- Cleanliness and hygiene
- Staff supervision
- Customer relationship development
- Reliability and punctuality
- Cash handling expertise
- Data entry proficiency
- Team cooperation
Timeline
Patient Service Representative
Ballad Health
01.2022 - Current
Front End Manager
KVAT Food Stores- Food City
10.2015 - 08.2019
Bank Teller
Appalachian Community Federal Credit Union
09.2006 - 08.2007
Store Team Member
JC Penney Stores
08.2005 - 08.2006
Associate of Science - Education
Northeast State Community College
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