Andrea Reynolds
Memphis
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Professional Truck Driver
Muddy Water Transport
12.2021 - 01.2025
- Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
- Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
- Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
OTR Truck Driver
Covenant Transport
07.2020 - 11.2020
- Maintained accurate driving records in accordance with federal laws and regulations.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Minimized downtime between assignments by actively communicating availability status and promptly responding to dispatch requests for new jobs.
- Made sure that deliveries were on time for scheduled appointments.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
Administrative Assistant
U P S Freight
01.2013 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in increasing on-time delivery rates with proactive communication between warehouse team and transportation providers.
- Contributed to a safer work environment through meticulous monitoring of safety protocols and reporting any observed violations.
- Streamlined logistics operations by implementing efficient administrative processes.
- Coordinated international shipments, navigating complex customs requirements for seamless import/export operations.
- Streamlined receiving processes, verifying incoming shipments against purchase orders and invoice records.
- Streamlined procurement processes for increased efficiency, reducing the time to complete purchase orders.
Education
High school diploma -
Southside High School
Memphis, TN05.2007
Skills
- DOT compliance
- Data entry
- Customer-oriented
- Tractor-trailer driving specialist
- Multitasking
- Attention to detail
- Time management
- Customer service
- Multi-line phone proficiency
- Database entry
- Strong communication skills
- Office administration
- Safety compliance
Certification
- X Endorsement
- Doubles/Triples Endorsement
- Driver's License
- Hazmat Endorsement
- Tanker Endorsement
- CDL
Certification
Doubles/Triples Endorsement
Hazmat Endorsement
Tanker Endorsement
CDL
Timeline
Professional Truck Driver
Muddy Water Transport
12.2021 - 01.2025
OTR Truck Driver
Covenant Transport
07.2020 - 11.2020
Administrative Assistant
U P S Freight
01.2013 - 06.2020
High school diploma -
Southside High School
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