Andrea Salazar Martinez

Worked in a production environment, supporting daily operations and quality standards while also serving as a Spanish–English translator for team members to facilitate clear communication and workflow efficiency.

Delivered bilingual (English/Spanish) customer support for a healthcare diagnostic services campaign, assisting customers with COVID testing–related inquiries during periods of high call volume. Supported an additional B2B digital payments services campaign within the same company, developing conflict management and call de-escalation skills.