Andrea Tate
3981 Plymouth Avenue
Summary
Dynamic customer service professional with proven success at Williams-Sonoma Distribution Center, adept at conflict resolution and relationship building. Skilled in negotiating solutions that enhance customer satisfaction and loyalty. Recognized for exceeding targets through effective communication and critical thinking, while maintaining compliance with regulations and data privacy standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma Distribution Center
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Collections Agent
City of Memphis
11.2020 - 01.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Customer Account Representative
Rent-A-Center
07.2017 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
Organizational Leadership
University of Memphis
Memphis, TN05.2016
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Williams-Sonoma Distribution Center
03.2025 - Current
Collections Agent
City of Memphis
11.2020 - 01.2025
Customer Account Representative
Rent-A-Center
07.2017 - 11.2020
Organizational Leadership
University of Memphis
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