ANDREA WILKERSON

• Turned an underperforming (red) store to green by stabilizing talent, improving execution, and driving consistent Specialty Sales performance.
• Delivered $31.5M in total 2024 YTD sales, including $28.38M Specialty Sales and $3.12M Fulfillment Sales.
• Drove positive comps across core businesses: Style +3.93%, Home +2.94%, Tech +2.14%, Beauty +7.54%.
• Led Style to $10.87M sales with 39.15% Fulfillment penetration; Home to $4.9M with 20.23% Fulfillment penetration.
• Improved Beauty performance to $3.95M sales, delivering the highest Specialty comp at +7.54%.
• Stabilized Tech business at $4.62M sales, reversing prior declines through attachment focus, staffing, and inventory accuracy.
• Partnered with Ulta to drive $1.5M in sales, improving Fulfillment penetration to 25.34% while addressing comp headwinds.
• Achieved best-in-class operational execution metrics: RFID Compliance 100%, STOT 97.1%, Priority Pull 94.06%, Price Change 95.32%.
• Improved sales floor accuracy and guest trust through Sales Floor Audit 94.16% and Guest Price Challenge 94.89%.
• Reduced friction and improved availability by driving INF to 9.29% through inventory discipline and team accountability.
• Lead and develop Team Leaders and Team Members across Style, Beauty, Ulta, and Tech, building sustainable succession plans and bench strength.
• Serve as Leader on Duty, resolving operational, talent, and guest challenges while maintaining business continuity.

• Led a $2.4M+ business, exceeding YTD salesgoals with a 15.5% increase versus 2019.
• Rebuilt staffing model, driving a 400% increase in headcount while strengthening culture, accountability, and engagement.
• Executed visual and merchandising strategies that improved sell-through and productivity.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales by creating innovative visual merchandising displays and store layouts.

Nashville,

TN & Miami, FL | 2012 – 2019

• Led high-volume departments generating up to $4.7M annually, delivering double-digital sales growth.
• Developed teams of up to 20 associates, producing multiple top-10% performers companywide.
• Ranked #1 regionally and #2 companywide; recognized as Manager of the Month for sustained results.
• Oversaw daily operations, ensuring team adherence to company policies and procedures.
• Implemented process improvements, enhancing workflow efficiency and productivity.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

• Led daily operations, ensuring efficient workflow and high customer satisfaction.
• Trained and mentored staff to enhance performance and service quality.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Developed promotional campaigns, increasing foot traffic and boosting sales revenue.
• Conducted regular staff meetings to communicate goals, updates, and performance expectations.
• Managed scheduling to ensure optimal staffing levels during peak hours.
• Resolved customer issues promptly, maintaining strong relationships and fostering loyalty.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.