Andrea Kleidon
Nashville
Summary
Hardworking professional with 24.5+ years of experience and a proven knowledge of customer communications, scheduling, and relationship management. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
29
29
years of professional experience
Work History
Server / Bartender / Catering Services / Shift Lead
Pancho & Lefty's Cantina
09.2022 - Current
- Delivered high-level guest service in fast-paced environment.
- Opened restaurant and executed shift lead duties.
- Managed multitasking responsibilities including service, bar operations, and catering coordination.
- Ensured high-quality customer experience and smooth daily operations.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Supported team by training new servers on restaurant procedures and best practices.
- Recommended menu items based on guest preferences, enhancing overall dining experience.
Technical Field Manager
Contract Roofing Solutions
03.2020 - 11.2023
- Receive phone calls and set up appointments for customer inspections and adjusters.
- Meet with customers and assist with inspections, photos, measurements, claims, and paperwork.
- Create detailed estimates including measurements, photos, and cost breakdowns.
- Bill and collect payments, submit insurance paperwork, and file warranties.
- Oversaw daily operations of roofing projects, ensuring adherence to safety and quality standards.
- Coordinated with subcontractors to align schedules and optimize workflow on job sites.
- Developed project timelines and managed resource allocation for multiple roofing installations.
- Fostered strong relationships with clients, resulting in repeat business and referrals.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
Sales Department Manager
Menards, Inc.
04.1997 - 01.2020
- Provide customer service and respond to inquiries and complaints.
- Assign employees, examine merchandise, maintain displays.
- Perform subordinate tasks including cleaning, organizing, and selling.
- Prepare work schedules, inventory merchandise, and set planogram displays.
- Directed sales team to achieve departmental goals and enhance customer engagement.
- Evaluated performance metrics consistently, identifying areas of strength and opportunities for growth, and implementing necessary adjustments to maximize department success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts (B.A.) - Criminal Justice, Sociology, Business Studies
Lewis University
Romeoville, IL01.2002
Skills
- Highly Organized
- Proficient in CRM software
- Proficient in Microsoft Office
- Team Player with Exceptional Leadership Abilities
- Time Management
- Strong work ethic
- Exceptional customer service
- Service prioritization
- Relationship management
Timeline
Server / Bartender / Catering Services / Shift Lead
Pancho & Lefty's Cantina
09.2022 - Current
Technical Field Manager
Contract Roofing Solutions
03.2020 - 11.2023
Sales Department Manager
Menards, Inc.
04.1997 - 01.2020
Bachelor of Arts (B.A.) - Criminal Justice, Sociology, Business Studies
Lewis University