Andres Montenegro

Conducted daily inbound and outbound calls with customers to effectively promote T-Mobile for Business services.

Cultivated enduring relationships with new customers, ensuring repeat business and referrals thanks to the quality service delivered.

Facilitated support for multiple business accounts to address client doubts and concerns, minimizing chargebacks.

Employed Salesforce and other CRM tools to track customer interactions which helped with follow-ups.

Brought in an average of $8000 in monthly revenue to the company, demonstrating the effectiveness of my sales strategies.

Demonstrated outstanding performance by attaining highest voice activations, exceeding quota over 300% in April 2025 and being recognized as overall top performer in May 2025.

Acknowledged by leadership and peers as a leading performer since initial month of sales.

Engaged with customers requiring assistance, leveraging interactions to drive new account growth and enhance existing service offerings.

Achieved recognition as top store employee for 10 consecutive months through outstanding sales performance.

Secured recognitions in Winner's Circle for Q4 2024 and Q2 2025 as a top-performing frontline employee nationwide.

Frequently ranked in the top 5 of the district, resulting in invitations to monthly recognition luncheons, reaching top performer at times.

Secured leading position in net phone line activations, contributing to district performance excellence.

Managed a T-Mobile store alongside store manager, having full responsibility of the sales floor's performance and quality of customer service delivered.

Facilitated training sessions and provided ongoing support to sales representatives, resulting in improved store performance metrics.

Oversaw store maintenance, ensuring cleanliness and organization to enhance customer shopping experiences.

Achieved and surpassed individual sales targets while maintaining focus on diverse managerial duties.

Directed team activities and maintained service standards in the store for several weeks when store manager was absent.

Assisted walk-in customers by delivering tailored solutions and promoting T-Mobile services to drive sales performance.

Exeeded monthly sales targets by over 200% from the first month of tenure to drive revenue growth.

Maintained status as number 1 sales representative in district for multiple months, showcasing strong client relationships and effective sales strategies.

Achieved recognition as top-performing store employee in sales throughout entire tenure.

Executed customer onboarding processes for T-Mobile, leveraging opportunities to maximize revenue potential.

Identified customer needs and transformed service interactions into successful sales opportunities.