Andrew Abbey
Germantown
Summary
Dynamic professional with a proven track record at Catholic Charities of West Tennessee, excelling in patient intake coordination and program management. Skilled in communication and relationship building, I enhanced patient satisfaction and increased service referrals through effective communication and teamwork. Committed to optimizing workflows and delivering exceptional client service.
Overview
6
6
years of professional experience
Work History
SSVF Intake Coordinator & Program Manager
Catholic Charities of West Tennessee
02.2021 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals and other communities partners to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Organized community outreach programs to raise awareness about available services, expanding patient base.
- Facilitated team meetings to discuss complex cases, leading to more comprehensive care strategies.
- Successfully provided services to over 600 veteran households.
Sales Representative
Urbanex
05.2019 - 08.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Successfully sold 130 annual plans over the course of three months.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Master Of Social Work - Social Work
Union University
Jackson, TN05.2022
Bachelor Of Communication Studies - Psychology
University of Tennessee
Knoxville, TN12.2019
Skills
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Inventory management
- Cross-cultural sensitivity
- Charting and clinical documentation
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Team leadership
- Workflow optimization
- Administration and operations
- Motivational leadership
Timeline
SSVF Intake Coordinator & Program Manager
Catholic Charities of West Tennessee
02.2021 - Current
Sales Representative
Urbanex
05.2019 - 08.2019
Master Of Social Work - Social Work
Union University
Bachelor Of Communication Studies - Psychology
University of Tennessee
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