Andrew Forrester
CHATTANOOGA
Summary
Results-driven manager with a strong focus on team leadership, operational management, and customer satisfaction. Proven track record in staff training and performance evaluation to enhance productivity and service quality.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager
The Diamond Tower
Chattanooga
10.2006 - 03.2009
- Oversee daily operations to ensure team efficiency and productivity.
- Mentor staff to enhance their skills and improve overall performance.
- Evaluate operational processes for continuous improvement opportunities.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 8 employees, ensuring high productivity and excellent customer service.
Sales
Rone Regency Jewelers
Chattanooga
09.2003 - 10.2006
- Achieved growth in sales.
- Assisted sales staff in closing deals by providing customer service support throughout the sales process.
- Implemented promotional sales strategies to increase membership sign-ups and product sales.
- Managed entire customer sales process from initial inquiries through demonstrations and sales closings.
- Assisted sales team with marketing and building relationships to grow targeted sales channels.
- Supported the sales process by providing technical expertise during pre-sales engagements.
- Achieved or surpassed monthly sales quotas.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Processed sales transactions accurately while achieving monthly sales goals.
- Negotiated sales prices with customers.
- Worked closely with sales team members to create effective sales collateral.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
Sales
Gainesville Jewelry
Gainesville
10.1981 - 09.1996
- Achieved growth in sales.
- Assisted sales staff in closing deals by providing customer service support throughout the sales process.
- Managed entire customer sales process from initial inquiries through demonstrations and sales closings.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Supported the sales process by providing technical expertise during pre-sales engagements.
- Achieved or surpassed monthly sales quotas.
- Negotiated sales prices with customers.
- Documented all sales transactions accurately in order to maintain accurate records of sales history.
- Participated in sales training sessions and workshops to enhance sales skills and product knowledge.
Education
Master of Arts - Secondary Education
University of Tennessee Chattanooga
Chattanooga, TN05-2011
Bachelor of Science - Biology
North Georgia University
Dahlonega, GA08-1998
Skills
- Team leadership
- Operational management
- Customer satisfaction
- Staff training
- Performance evaluation
- Sales strategy development
- Relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Coaching others
- Process improvement
- Decision-making
- Customer relationship management (CRM)
- Clear communication
- Data analysis
- Sales techniques
- Work prioritization
- Coaching and mentoring
- Relationship building
- Goal setting
- Time management
- Verbal and written communication
- Complex Problem-solving
- Customer service
- Staff development
Affiliations
- Hiking
- Kayaking
- Landscaping
Accomplishments
- 2023 Teacher of the Year. Chattanooga Girls Leadership Academy
Certification
- Tennessee State Teacher
- Georgia State Teacher
References
References available upon request.
Timeline
Manager
The Diamond Tower
10.2006 - 03.2009
Sales
Rone Regency Jewelers
09.2003 - 10.2006
Sales
Gainesville Jewelry
10.1981 - 09.1996
Master of Arts - Secondary Education
University of Tennessee Chattanooga
Bachelor of Science - Biology
North Georgia University