Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Johnson

Gallatin

Summary

Passionate about advancing in the telecommunications field and building a strong construction team. Driven to excel in an environment of growth and excellence. Eager to contribute knowledge and training to enhance the customer experience. Natural leader with a focus on coaching and developing technicians for service excellence. Thorough understanding of outside infrastructure and importance of safe and efficient service restoration. Instrumental in achieving cost savings and improved efficiency through collaboration with team members and external partners as Lead Technician for Middle Tennessee OSP Maintenance and Construction Crew at TDS Telecom. Commitment to safety, education, and continuous improvement has been key to the success of the OSP department at TDS Telecom.

Overview

18
18
years of professional experience

Work History

OSP Maintenance and Construction (Lead Technician)

TDS Telecom
12.2023 - Current
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Provided professional services and support in a dynamic work environment.
  • Worked well in a team setting, providing support and guidance.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Read blueprints and schematics to correctly place equipment.
  • Excellent communication skills, both verbal and written.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Operated power equipment to move materials and promote job efficiency.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked with multiple agencies on mainline infrastructure to address current construction standards.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.

Field Service Technician

TDS Telecom
10.2019 - 12.2023
  • Followed safety procedures to avoid injuries in the field and adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Operated hand tools and power equipment according to company safety procedures.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Researched and recommended network and data communications hardware and software.

Service Technician

AT&T
06.2015 - 10.2019
  • Interpreted equipment diagrams and blueprints to fully understand telecom systems in need of service.
  • Developed and implemented customized service plans to meet customer needs.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Tested systems, noting issues and completing preventive maintenance.
  • OSP mainline construction and Maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.

Wire Technician

AT&T
12.2011 - 06.2015
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Researched and recommended network and data communications hardware and software.

Electrical Tech 1 Apprentice

Gaylord Opryland Resort and Convention Center
02.2007 - 12.2011
  • Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
  • Tested, troubleshot, and calibrated equipment in shop and field.
  • Installed electrical conduit and wiring for power, controls, and lighting.
  • Installed electrical wiring through conduits and holes in both flooring and walls.
  • Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
  • Tested wiring and other system parts for electrical flow and function.
  • Inspected equipment for defects and safety hazards and completed necessary repairs.
  • Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
  • Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
  • Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
  • Conferred with engineers and designers to investigate and solve failure issues.
  • Implemented operational timelines for service shut-offs to be observed.
  • Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Evaluated finished assemblies for compliance with standard procedures and design requirements.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Education

Certified Journeyman Electrician -

Associated Builders and Contractors (ABC)
Nashville, TN

High School Diploma - undefined

GALLATIN HIGH SCHOOL
Gallatin, TN
01.2006

Skills

  • Safety Focused
  • OSP Line Maintenance and Construction
  • Pole Transfers
  • Scheduling
  • Locates
  • Inventory Management
  • Delegating Work
  • Maintaining Communication
  • Prioritizing Jobs
  • Report Daily Workload
  • Communicating Progress
  • Restoring Mainline Services
  • Installation and Maintenance of IPDSL
  • Installation and Maintenance of VDSL
  • Installation and Maintenance of Fiber Circuits
  • Installation and Maintenance of Complex Inside Wiring
  • Copper Troubleshooting
  • Basic Fiber Splicing
  • Advanced Fiber Splicing
  • Conversion of Loose Tube Fiber to Ribbon Fiber Splicing
  • Networking Skills
  • Technical Skills
  • Understanding of OTDR
  • Cable Location Skills
  • Fault Location Skills
  • Customer Service Skills
  • Pole Climbing
  • Installation of Aerial Enclosures
  • Installation of Buried Enclosures
  • Pole Transfer Assistance
  • Riser Guard Installation
  • Lashing Wire Termination
  • Bucket Truck Operation
  • Troubleshooting Cable Issues
  • Cable Blueprint Review
  • Mini Excavator Operation
  • Heavy Duty Equipment Operation
  • Proficient in arcGIS

Timeline

OSP Maintenance and Construction (Lead Technician)

TDS Telecom
12.2023 - Current

Field Service Technician

TDS Telecom
10.2019 - 12.2023

Service Technician

AT&T
06.2015 - 10.2019

Wire Technician

AT&T
12.2011 - 06.2015

Electrical Tech 1 Apprentice

Gaylord Opryland Resort and Convention Center
02.2007 - 12.2011

High School Diploma - undefined

GALLATIN HIGH SCHOOL

Certified Journeyman Electrician -

Associated Builders and Contractors (ABC)

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Andrew Johnson