- Electronics and Circuit Building
- Avid Reader
- I participate in a variety of outdoor recreational activities
- Backpacking and Camping
- I enjoy cooking for friends and family gatherings
Andrew McIntyre
Murfreesboro
Summary
Dynamic Lead Tire Technician at Discount Tire with a proven track record in enhancing safety protocols and mentoring teams. Expert in advanced troubleshooting and vehicle inspection, I streamlined operations, reducing customer wait times and improving satisfaction. Committed to maintaining shop cleanliness while delivering exceptional service and fostering a collaborative work environment.
Personable and detail-focused individual with knack for troubleshooting and problem-solving. Possesses fundamental knowledge of tire maintenance and repair, coupled with adeptness in using tools and machinery. Committed to enhancing vehicle safety and performance through precise and diligent work.
Knowledgeable Lead Tire Tech with solid background in tire maintenance and repair. Proven ability to lead teams and enhance operational efficiency through effective supervision and hands-on expertise. Demonstrated skills in diagnostics and problem-solving, ensuring high-quality service and safety compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Tire Technician
Discount Tire
11.2023 - Current
- Collaborated with management to implement new training programs for the tire technician team.
- Mentored junior tire technicians, facilitating their growth and development within the company.
- Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
- Conducted thorough quality checks on completed work, ensuring that all tasks met or surpassed automotive industry standards.
- Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
- Educated customers about tire maintenance, repair and replacement.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Maintained a clean work environment, contributing to a professional atmosphere for both employees and customers.
- Excelled at leading cross-functional teams of technicians throughout various projects while maintaining tight deadlines and high-quality results.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
Store Associate
Speedway Cafe
01.2022 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Rockvale High School
Rutherford, TN11-2023
Skills
- Shop cleanliness
- Vehicle inspection
- Safety protocols adherence
- Basic math skills
- Hand and power tool operation
- Active listening
- Multitasking
- Advanced troubleshooting
- Time tracking
- Basic machine operation
- Power tool operation
Certification
- OSHA Training - 10 Hours
Interests
Timeline
Lead Tire Technician
Discount Tire
11.2023 - Current
Store Associate
Speedway Cafe
01.2022 - 11.2022
High School Diploma -
Rockvale High School
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