Andrew Moe
Mt. Juliet
Summary
Results-oriented and adaptable professional with a diverse background in manufacturing and customer service. Proven ability to excel in fast-paced environments, demonstrating strong problem-solving skills, attention to detail, and a commitment to high-quality standards. Experienced in operating machinery, maintaining safety protocols, and improving production efficiency in manufacturing settings. Additionally skilled in providing exceptional customer service in the food service industry, where excellent communication, teamwork, and conflict resolution were key to delivering an outstanding customer experience. Eager to leverage a unique blend of hands-on technical expertise and customer-focused approach to contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Server
Ted's Montana Grill Inc.
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CNC Operator
Gibson Guitar
09.2020 - 03.2025
- Set up and operate CNC machine to route guitar pickups holes
- Thoroughly inspect guitars to check for defects with both finishes in paint and wood along with playability for 100 percent customer satisfaction
- Troubleshot and resolve issues with CNC equipment in a timely manner
- Ensure that all safety protocols are followed during operation of CNC equipment
- Operate CNC machinery to produce precision parts and tooling, ensuring accuracy of components
- Collaborate with other departments regarding quality control issues or changes in design criteria
- Verify conformance of finished workpiece to specifications using measuring instruments such as calipers, gauges or micrometers
Final Assembly Technician
Gibson Guitar
09.2020 - 03.2025
- Train junior assembly technicians on proper use of equipment and safety procedures
- Identify areas where cost savings could be achieved through improved efficiency levels
- Assemble, test and troubleshot a variety of electronic components to ensure proper functioning
- Follow strict schedules while meeting deadlines set by management team
- Perform quality control checks on all completed assemblies before shipping out
- Inspect incoming materials for defects prior to beginning the assembly process
- Maintain a clean workspace and ensure that all safety protocols are followed at all times
- Resolve technical problems by examining components and identifying causes of malfunctions
- Ensure compliance with company standards regarding quality assurance practices
- Utilize hand tools, power tools and precision measuring instruments to assemble parts with accuracy and speed
Restaurant Server
Cheddar's Scratch Kitchen
03.2018 - 08.2024
- Utilize effective communication skills to take orders accurately and efficiently
- Adhere to established policies for alcohol consumption management when serving alcoholic beverages
- Assist kitchen staff with food preparation tasks such as chopping vegetables or preparing sauces when needed
- Foster positive working relationships with fellow servers, bartenders, chefs and hostesses
- Exhibit proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings
- Accurately tracked table status throughout dining experience using point-of-sale system
- Perform cashier duties such as handling payments, issuing receipts and balancing cash drawers at end of shift
- Demonstrate ability to provide excellent customer service and build strong relationships with guests
- Maintain accurate knowledge of daily specials and promotions
- Efficiently manage large groups of diners during peak hours without compromising on quality of service
- Ensure compliance with health safety regulations by maintaining a clean work environment at all times
- Effectively communicate special requests from customers to kitchen staff for timely execution
Restaurant Server
Cracker Barrel
05.2015 - 03.2018
- Provided guests with quality, while assisting coworkers throughout the restaurant
- Fostered positive working relationships with fellow servers, bartenders, chefs and hostesses
- Adhered to established policies for alcohol consumption management when serving alcoholic beverages
- Effectively communicated special requests from customers to kitchen staff for timely execution
- Displayed exceptional multitasking abilities while serving multiple tables simultaneously
- Performed cashier duties such as handling payments, issuing receipts and balancing cash drawers at end of shift
- Provided superior quality service to ensure highest satisfaction levels among guests
Cashier/Courtesy Clerk
Kroger
01.2012 - 05.2015
- Checked out guest's items while providing quality customer service
- Supported other departments within the store by providing assistance when needed
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Assisted customers with locating items throughout the store when needed
- Helped restock shelves when necessary to maintain an organized display area
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Education
BS - Audio Production
Middle Tennessee State University
12.2018
Skills
- Adaptable to challenging situations
- Customer Satisfaction
- Quality Inspections
- Production Efficiency
- Creative Solutions
- Music Production
- Pro Tools
- Creative Development
- Apple Logic Pro X
- Studio Recordings
- Final Cut Pro Software
- Engaging Personality
Timeline
Server
Ted's Montana Grill Inc.
08.2024 - Current
CNC Operator
Gibson Guitar
09.2020 - 03.2025
Final Assembly Technician
Gibson Guitar
09.2020 - 03.2025
Restaurant Server
Cheddar's Scratch Kitchen
03.2018 - 08.2024
Restaurant Server
Cracker Barrel
05.2015 - 03.2018
Cashier/Courtesy Clerk
Kroger
01.2012 - 05.2015
BS - Audio Production
Middle Tennessee State University
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