Andrew O'Dwyer
Franklin
Summary
People and operations leader with experience scaling a service-based organization from startup to $600K+ in revenue and 15+ employees. Partnered on full-cycle talent acquisition, workforce planning, SOP creation, employee relations, and performance management while overseeing daily operations, client delivery, and financial forecasting. Designed and implemented standardized operating procedures to improve efficiency, consistency, and scalability across teams. Known for aligning people strategy with operational execution to drive growth, accountability, and culture. Brings a data-informed, business-minded approach grounded in organizational psychology.
Overview
8
8
years of professional experience
Work History
President/ Head of Operations & HR
O'Dwyer Brothers, LLC
07.2021 - Current
- Scaled organization from startup to 15+ employees, contributing to annual revenue growth of $600K+ within three years through strategic workforce and operational planning.
- Collaborated on full-cycle recruiting and hiring for field and administrative roles, aligning talent acquisition with seasonal revenue projections and labor needs to support operational goals.
- Designed and implemented standardized operating procedures (SOPs) across hiring, onboarding, safety protocols, and service delivery to improve consistency, efficiency, and accountability.
- Designed and launched a structured onboarding process to improve new-hire readiness and early engagement.
- Guided leadership on employee relations matters, including performance management and conflict resolution, to foster fair and consistent decision-making across the organization.
- Partnered on compensation discussions and labor cost planning to balance competitive pay practices with business sustainability.
- Led the design and administration of the company's first employee engagement survey; analyzed findings to inform retention and culture initiatives.
- Cultivated trusted relationships with enterprise and institutional clients such as Deloitte, Vanderbilt University, and Dollar General, enhancing business partnerships and opportunities.
Lab Assistant
Pathgroup Laboratory
Nashville
11.2020 - 07.2021
- Processed and documented high volumes of COVID-19 test results with a focus on accuracy, timely reporting, and compliance with laboratory protocols.
- Supported diagnostic workflows of patient samples, including HER2 imaging and tissue slides.
- Conducted quality checks on specimens and maintained precise data entry to ensure the integrity of patient records.
- Collaborated with a team of lab professionals to meet strict daily testing quotas under high-pressure conditions.
- Assisted with training new hires in specimen handling, safety procedures, and documentation practices.
College Tutor
Tennessee Tech
Cookeville
08.2018 - 05.2020
- Provided tailored academic support to student-athletes, adapting communication styles to enhance understanding and engagement.
Education
Master of Science - Psychology
Lipscomb University
Nashville, TN05-2024
Bachelor of Science - Cellular & Molecular Biology
Tennessee Tech University
Cookeville, TN05-2020
Skills
- Performance management
- Workforce planning
- Employee relations
- Conflict resolution
- Training development
- Organizational development
- Process improvement
- Team building
- Employee engagement
Volunteer Experience
- Nashville Kangaroos, Nashville, TN, 09/01/23 - 11/01/23, Co-led a youth clinic for the students at the Holy Trinity Montessori School
- Lipscomb University, Nashville, TN, 09/01/23, Served on the Academic Integrity Council
- Room in the Inn, Nashville, TN, 02/01/26, Welcomed guests experiencing homelessness and participated in shared meals and conversation to foster community and connection.
Athletics
Tennessee Tech University, Cookeville, TN, 08/01/17 - 05/01/19, Four-year collegiate athlete; Member of the OVC regular season champions and super regional appearance
Timeline
President/ Head of Operations & HR
O'Dwyer Brothers, LLC
07.2021 - Current
Lab Assistant
Pathgroup Laboratory
11.2020 - 07.2021
College Tutor
Tennessee Tech
08.2018 - 05.2020
Master of Science - Psychology
Lipscomb University
Bachelor of Science - Cellular & Molecular Biology
Tennessee Tech University