Andrew Twitchell
Chattanooga
Summary
Dedicated professional in mental health treatment, specializing in crisis intervention and needs assessment. Proven ability to coordinate effective interventions and document care processes, ensuring enhanced patient outcomes for individuals and families in need.
Overview
24
24
years of professional experience
Work History
Social Science Specialist
Veterans Affairs
10.2023 - Current
- Complete lethality assessments and safety planning
- Supported veterans and families in crisis by assessing needs and coordinating appropriate interventions
- Provide approved referrals and resources for customers
- Accurately and completely document care/services provided
- Contributed to VCL operations by engaging in various collateral tasks to enhance service delivery
ECF Choices Support Coordinator
United HealthCare
09.2017 - 09.2023
- Conducted home and community face-to-face visits for members with ID and DD to assess needs and provide support
- Facilitated member access to services by locating, authorizing, and engaging appropriate resources
- Assisted members in obtaining and engaging in employment services
- Created individualized treatment plans for members
- Tracked and documented member progress and participation in services to ensure effective support and outcomes
Utilization Review/ Discharge Planner
Parkridge Valley
09.2013 - 09.2017
- Ensured timely completion of authorizations to facilitate patient care for services rendered at the hospital
- Coordinate approval of follow-up care (treatment and/or medications) to facilitate continuity of patient care
- Participate in financial and clinical meetings to provide treatment team with crucial authorization information
- Document authorizations for billing to support accurate reimbursement processes
Crisis Counselor
Youth Villages
11.2008 - 03.2015
- Triage crisis calls from patients experiencing psychiatric emergencies, ensuring timely and appropriate response
- Provide psychiatric assessments and interventions for individuals in crisis situations
- Develop crisis plans and action steps with families to effectively resolve conflicts and enhance coping strategies
- Coordinate follow-up care between face-to-face appointments to maintain continuity of support and monitor progress
- Provide referral information for individuals and families
- Ensured thorough documentation of patient assessments and follow-up
Intake Counselor/ Utilization Review
Skyridge Hospital
03.2004 - 04.2008
- Conducted comprehensive assessments for patients with substance abuse and psychiatric issues to inform treatment planning
- Documented detailed patient assessments and interventions during treatment sessions to track progress and outcomes
- Collaborated with treatment teams to evaluate and recommend effective treatment options for patients
- Provide insurance companies with clinical information to approve services
- Answer and triage crisis calls from patients with psychiatric emergencies
- Assist patients with admission or referral processes
Adult Case Manager
Volunteer Behavioral Health Center
01.2003 - 07.2004
- Conducted face-to-face assessments and visits for adults with mental illness to evaluate needs and develop tailored support plans
- Guided clients in accessing and maintaining appropriate services to enhance their overall well-being and independence
- Document clients' participation and progress in treatment
- Documented services provided for clients to ensure continuity of care and compliance with regulatory standards
Education
Masters of Education - Community Counseling
University of Tennessee At Chattanooga
Chattanooga, TN05-2009
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN12-1999
Skills
- Crisis intervention
- Needs assessment
- Patient advocacy
- Client engagement
- Documentation standards
- Resource allocation
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Attention to detail
Awards
- Chi Sigma Iota- Graduate School Counseling Honor Society
- Kappa Delta Pi- Graduate School Education Honor Society
- Sigma Chi Fraternity
- United States Army Reserves
Timeline
Social Science Specialist
Veterans Affairs
10.2023 - Current
ECF Choices Support Coordinator
United HealthCare
09.2017 - 09.2023
Utilization Review/ Discharge Planner
Parkridge Valley
09.2013 - 09.2017
Crisis Counselor
Youth Villages
11.2008 - 03.2015
Intake Counselor/ Utilization Review
Skyridge Hospital
03.2004 - 04.2008
Adult Case Manager
Volunteer Behavioral Health Center
01.2003 - 07.2004
Masters of Education - Community Counseling
University of Tennessee At Chattanooga
Bachelor of Science - Psychology
Middle Tennessee State University