Andy Miles
Springfield
Summary
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
10
10
years of professional experience
Work History
Service Technician
Mid-south Hvac and Electrical
02.2023 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on electrical systems, enhancing reliability and efficiency.
- Collaborated with team members to troubleshoot complex service issues, improving resolution times.
- Documented service calls accurately in tracking software, ensuring compliance with company policies.
- Trained new technicians on safety protocols and equipment operation, promoting a culture of safety.
Service Technician
Efficient Heating & Cooling
02.2021 - 02.2023
- Implemented process improvements that reduced service call response times by streamlining workflows.
- Provided technical support for customers, addressing inquiries and resolving issues promptly.
- Led onboarding sessions for junior technicians, fostering skills development and knowledge sharing.
- Explained diagnostic findings to customers and outlined repair or service options.
Correctional Officer
Davidson County Sheriff's Office
01.2020 - 02.2021
- Supervised inmate activities to maintain order and safety within facility.
- Conducted regular inspections to identify security vulnerabilities and ensure compliance with policies.
- Responded promptly to emergency situations, implementing protocols to manage incidents effectively.
- Trained new officers on operational procedures, enhancing team performance and safety awareness.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Service Technician
Five Star Heating & Cooling
08.2018 - 01.2020
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Reds Heating and Cooling
08.2017 - 08.2018
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Sales Associate
ATT
05.2016 - 08.2017
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Executed sales transactions efficiently, maintaining accuracy in cash handling and point-of-sale operations.
- Trained new associates on product knowledge and best sales practices, fostering team development.
Education
High School Diploma -
Springfield High School
Springfield TNSkills
- Attention to detail
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
Timeline
Service Technician
Mid-south Hvac and Electrical
02.2023 - Current
Service Technician
Efficient Heating & Cooling
02.2021 - 02.2023
Correctional Officer
Davidson County Sheriff's Office
01.2020 - 02.2021
Service Technician
Five Star Heating & Cooling
08.2018 - 01.2020
Service Technician
Reds Heating and Cooling
08.2017 - 08.2018
Sales Associate
ATT
05.2016 - 08.2017
High School Diploma -
Springfield High School