Andy Riddle

• Built company from $0 to annual revenues of $8 to $10 million with average increases of 20% per year.
• Established foundational processes for business operations including sales, account management, and customer service.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.

• Increased company revenues by 25% each consecutive year including highest annual revenue in company history.
• Supported business development efforts and coordinated with marketing team on special campaigns.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Drove company branding efforts to increase market presence and brand recognition.

• Led team of 150 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing revenues and customer satisfaction ratings.
• Managed 150 employee sales team.
• Launched transactional sales division, increasing revenues by over $1.25 million in the first year.
• Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
• Trained and developed exceptional sales leaders.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Managed accounts to retain existing relationships and grow share of business.
• Implemented systems and procedures to increase sales.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Conferred design and production departments on customer needs and preferences to stay on top of changing demands.
• Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
• Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.

• Established and oversaw performance targets for call center associates.
• Determined quality assurance benchmarks and set standards for improvement.
• Created clear and effective policies governing all aspects of employee work and interaction with customers.
• Developed quality employees within call center to take over leadership positions.