Angel Banks
Memphis
Summary
Skilled Case Manager Specialist with a proven track record at Family Safety Center, enhancing client outcomes through tailored case plans and evidence-based interventions. Expert in critical thinking and emotional awareness, I significantly reduced domestic abuse rates. Collaborated effectively with interdisciplinary teams, leveraging strong verbal communication to foster community partnerships and resource availability.
Overview
4
4
years of professional experience
Work History
Case Manager Specialist
Family Safety Center
08.2023 - 11.2024
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Implemented evidence-based interventions aimed at reducing domestic abuse rates among justice-involved clients.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Provided crisis intervention and support during critical incidents involving clients or their families.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
Youth Program Specialist
Peer Power Foundation
01.2022 - 07.2023
- Provided one-on-one support to at-risk youths, helping them overcome personal challenges and achieve success in the program.
- Developed strong partnerships with schools to promote academic achievement among participating students.
- Developed and implemented comprehensive lesson plans, ensuring clear understanding of program objectives among participants.
- Enhanced youth engagement by incorporating interactive activities and group projects into program curriculum.
- Established a nurturing and inclusive environment, fostering positive relationships between youths and promoting personal growth.
- Facilitated outreach activities to build community awareness.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Teacher Counselor
Youth Villages
12.2020 - 02.2022
- Provided crisis intervention services to trauma informed youth, de-escalated tense situations and ensuring the safety of all involved parties.
- Led recreational activities that promoted physical health, teamwork, and positive peer interactions among program participants.
- Enhanced communication skills among youths by conducting group therapy sessions and role-playing exercises.
- Maintained accurate documentation of progress notes, assessments, treatment plans, and incident reports for recordkeeping purposes.
- Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
- Conducted thorough intake assessments with new clients to gather pertinent information about their backgrounds, presenting concerns, strengths-weaknesses.
Education
Bachelor of Arts - Social Work
University of Memphis
Memphis, TN05-2024
Associate of Science - Liberal Arts And Sciences
Austin Peay State University
Clarksville, TN12-2021
Skills
- Problem-solving
- Time management
- Critical thinking
- Direct patient care
- HIPAA compliance
- Verbal and written communication
- Case documentation
- Emotional awareness
- Risk assessment
- Intervention plans
- Integrity
- Service
Timeline
Case Manager Specialist
Family Safety Center
08.2023 - 11.2024
Youth Program Specialist
Peer Power Foundation
01.2022 - 07.2023
Teacher Counselor
Youth Villages
12.2020 - 02.2022
Bachelor of Arts - Social Work
University of Memphis
Associate of Science - Liberal Arts And Sciences
Austin Peay State University
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