Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Bradley

Nashville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Content Moderator/Quality Assurance Analyst

TikTok USDS
01.2022 - Current
  • Review content to ensure it adheres to established community guidelines
  • Handling sensitive, complex user-facing issues to protect the platform and keep users
  • Coming up with creative solution, especially a deep understanding of abuse trends specific to US cultural norms
  • Review content that has been triggered by internal systems or users to ensure it adheres to established community guidelines
  • Improve the content management strategy for short video platform
  • Coordinating with supervising departments for timely management of content that violates our policy
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.

Customer service rep

Xtend Healthcare
02.2020 - 11.2020
  • Follow all scripts, policies and procedures provided by Xtend
  • Comply with Xtend Client’s training regarding confidential information related to personal information.
  • Answer inbound calls from state consumers on the COVID-19 virus, register consumers for the vaccination and schedule appointments in the state provided system.
  • Provide consumers with additional resources and other help lines.
  • Contact targeted populations for registration.
  • Record information in the online, secure client management system.
  • Report appropriate information to leadership to assist with decision making, situational awareness and appropriate interventions to control outbreaks.
  • Maintain daily communication with supervisor/lead on activities and tasks
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Supervisor

Mapco
02.2019 - 04.2019
  • Greet customers and promote upcoming sales.
  • Stock store and cooler
  • Ran company systems efficiently while adhering to all company policies
  • Audit store inventory and place orders
  • Receiving and counting in outside store merchants
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Sales Specialist Supervisor

American Home Patient
11.2016 - 01.2018
  • Responsibilities include New patient account setup, sold cpap machine supplies(outbound/inbound), insurance verification, 3+ system navigation, assist patient with appointment set up, process return orders/tracking and shipping
  • Collaborated with other department supervisors to ensure smooth operations across all areas of the company.
  • Managed territory assignments efficiently, ensuring optimal coverage of all potential customers.

Licensing and Sales Representative

Broadcast Music Inc.
01.2016 - 11.2016
  • Worked in an outbound call center environment working with hundreds of business owners weekly selling the BMI license. Used sales skills and business acumen to sell the value of the music license. Built a sense of trust and credibility asking open ended questions and responded with appropriate information while educating on the benefits of licensing.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Technical Support Representative

Asurion
08.2014 - 11.2016
  • Responsibilities include troubleshooting technical issues for cellular phone clients, navigating and using the computer while 3+ systems are running and interacting with the customer, maintaining and excellent customer experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

High School Diploma -

Hillsboro High School
Nashville, TN
05-2003

Skills

  • Microsoft products
  • Company specific programs
  • Accounts receivable
  • Accounts payable
  • Customer service
  • Sales
  • Familiar with sales force and Microsoft systems
  • Account management
  • Account set up
  • Insurance verification
  • Highly motivated
  • Problem solver
  • Team player
  • Patience and tolerance
  • Cultural awareness
  • Content management

Timeline

Content Moderator/Quality Assurance Analyst

TikTok USDS
01.2022 - Current

Customer service rep

Xtend Healthcare
02.2020 - 11.2020

Customer Service Supervisor

Mapco
02.2019 - 04.2019

Sales Specialist Supervisor

American Home Patient
11.2016 - 01.2018

Licensing and Sales Representative

Broadcast Music Inc.
01.2016 - 11.2016

Technical Support Representative

Asurion
08.2014 - 11.2016

High School Diploma -

Hillsboro High School

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Angel Bradley