Angel Jones
Cookeville,tn
Summary
Adept at managing high call volumes with TTI Floor Care, I excel in customer service excellence and efficient problem-solving, ensuring client satisfaction. My strong work ethic, coupled with expertise in cash handling and software systems like Hubspot, enhances team collaboration and service delivery, achieving an impressive accuracy level in transactions.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Bojangles
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Support drive thru
- Pack and prepare food
Call Center Representative
TTI Floor Care
05.2018 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Software use Hubspot,Microsoft teams and Salesforce
Cashier
Pilot Flying J Travel Center
02.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assist truck drivers with check cashing scale weighing
- Assist customers with transactions
- Assisted customers with returns, refunds and resolving transaction issues.
Caregiver
Home Caregivers
05.2014 - 02.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Cookeville High School
Cookeville05-2004
Skills
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
Certification
- Basic Life Support (BLS) Certification - American Heart Association 2/28/2025
- Certified Nursing Aid -3/3/2025
CPR Certificate
I Attended the Class on 2/28/2025 at the NHC in Cookeville TN
Timeline
Cashier
Bojangles
07.2022 - Current
Call Center Representative
TTI Floor Care
05.2018 - 01.2025
Cashier
Pilot Flying J Travel Center
02.2017 - 05.2018
Caregiver
Home Caregivers
05.2014 - 02.2017
- Basic Life Support (BLS) Certification - American Heart Association 2/28/2025
- Certified Nursing Aid -3/3/2025
High School Diploma -
Cookeville High School
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