ANGEL LIRA-Quezada
Antioch
Summary
Passionate medical professional with affinity for helping those in need. Career goals entail joining a team of like-minded medical professionals and bringing medical care to underserved communities.
Overview
17
17
years of professional experience
Work History
Medical Quality Assurance Specialist
Leidos QTC
10.2023 - Current
- Review and audit exam reports sent over from medical providers
- Ensure all medical coding is complete and accurate
- Ensure all tests have been ordered and completed, and present in the medical record
- Coordinate with medical providers as needed for clarification of reports
- Work with in house appointment schedules to request additional appointments for the veteran as necessary
- Assist team by leading group training session and 1 on 1 training sessions with peers
- Received 2 performance based SPOT awards and 1 Reward for Highest Quality presented by Operations Manager
- Special tab and project work
Patient Navigator
Neighborhood Health
11.2021 - 10.2023
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Educated patients on insurance and healthcare plans.
- Assisted patients in scheduling doctor and healthcare appointments.
- Enrolled patients in health coverage plans, including Medicaid, Marketplace Insurance, Patient Assistance Programs and other local services.
Optometric Technician
My Eye Doctor
05.2021 - 11.2021
- Take and document patients' medical histories
- Assist physicians in performing optometric procedures
- Operate ophthalmic equipment, such as autorefractors, phoropters, tomographs, and retinoscopes
- Maintain ophthalmic instruments and equipment
- Instruct patients in the care and use of contact lenses
Medical Assistant Supervisor and Lead Esthetician
Progressive Medical Center
05.2017 - 05.2021
- Assist physicians with procedures and clinical duties
- Perform general office duties, such as answering telephones, taking dictation, scheduling and completing
- Hire, train, and supervise back office staff to clinic standards
- Supervise clinic operations with staff of 40+ people, including general practice, IV infusion center, Aesthetics and Physical Medicine Departments
- Train providers and support staff on EMR systems, clinic protocols and procedures
- Build and maintain training program
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Performed customized facials and other esthetic procedures
- Managed high-volume client base in appointment-driven atmosphere with consistently positive feedback
- Assist providers as medical scribe
Medical Assistant and Referral Specialist
Santa Barbara Neighborhood Clinics
05.2014 - 03.2017
- Provided patient care and assisted physicians with procedures, medical translation and day to day clinical functions in a non-profit setting
- Obtained insurance authorizations and coordinated referrals to outside specialists
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Enroll patients in coverage programs, such as; State Insurance (MediCal), STI and birth control programs (Family Pact), and cancer prevention programs (Every Woman Counts)
- As well as assisting with MarketPlace Insurance enrollment
- Trained as Diabetic Health Educator and assisted with nutritional education in office and at health fairs
- Assist providers as medical scribe
Jewelry Sales Associate
Sears
03.2014 - 05.2014
- Prepare and merchandise fine jewelry.
- Assist clients with selection of fine jewelry.
- Assist with cleaning and resizing of fine jewelry.
- Provide highest quality of customer service
Assistant Manager
Goodwill
07.2012 - 02.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Hire, train, and maintain staff of 35+
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
Training Manager
Paschen Management Corp
11.2007 - 02.2012
- Provided feedback and coaching to employees on their performance after trainings
- Conducted assessments to measure effectiveness of training programs
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities
- Hire, train, supervise and maintain staff of 60+
- Received highest training quality scores during monthly Training Assessments. Consistently Ranked #1 out of 14
- Supervise staff and oversee day to day operations
Education
Certificate - Community And Workplace Health
Harvard University
Cambridge, MA10.2022
Esthetician License - Esthetics
Health And Style Institute, LLC
Atlanta, GA10.2018
Certificate - Medical Assisting
Medical Career Services
Oxnard, CA08.2011
High School Diploma -
Buena High School
Ventura, CA06.2008
Skills
Bilingual in English and Spanish
Strong interpersonal and communication skills
Medical field experience spanning over a decade
Leadership experience spanning over 15 years
Teamwork and Coordination
References
References available upon request
Timeline
Medical Quality Assurance Specialist
Leidos QTC
10.2023 - Current
Patient Navigator
Neighborhood Health
11.2021 - 10.2023
Optometric Technician
My Eye Doctor
05.2021 - 11.2021
Medical Assistant Supervisor and Lead Esthetician
Progressive Medical Center
05.2017 - 05.2021
Medical Assistant and Referral Specialist
Santa Barbara Neighborhood Clinics
05.2014 - 03.2017
Jewelry Sales Associate
Sears
03.2014 - 05.2014
Assistant Manager
Goodwill
07.2012 - 02.2014
Training Manager
Paschen Management Corp
11.2007 - 02.2012
Certificate - Community And Workplace Health
Harvard University
Esthetician License - Esthetics
Health And Style Institute, LLC
Certificate - Medical Assisting
Medical Career Services
High School Diploma -
Buena High School
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