Summary
Overview
Work History
Education
Skills
LANGUAGE
Accomplishments
Timeline
Generic

Angel Willis

Memphis

Summary

Results-driven call center professional with solid experience in customer service

and communication. Adept at resolving issues efficiently and maintaining high

customer satisfaction. Strong focus on team collaboration, adaptability, and

achieving targets. Skilled in active listening, problem-solving, and multitasking.

Reliable and flexible in meeting changing needs.

Warehouse professional with thorough experience in inventory management,

shipping, and logistics. Demonstrates strong focus on team collaboration,

reliability, and adaptability to changing needs. Proven skills in operating

forklifts, managing stock levels, and ensuring efficient workflow. Known for

maintaining high standards and consistently achieving results in fast-paced

environments.

Retail worker with proven track record in delivering high-quality customer

service and maintaining smooth operations. Known for reliability and

adaptability in dynamic environments, contributing effectively to team goals.

Excels in cash handling, customer interaction, and problem-solving with focus

on achieving results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sutter Health
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Scheduled appointments

Teacher (pre school)

Porter - leath
02.2023 - 08.2024
  • Instruct students individually and in groups, adapting teaching methods to meet.
  • Teach basic skills such as color, shape, number and letter recognition, personal.
  • Observe and evaluate children's performance, behavior, social development, and physical health.
  • Establish and enforce rules for behavior, and policies and procedures to maintain.
  • Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and 1 in imaginative play.
  • Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate.

TEAM LEAD

Amazon warehouse
04.2021 - 02.2023
  • At Amazon warehouse I started out as a trainee.
  • Once I became a team lead my position was to delegate tasks to team members to help them grow and facilitate teamwork.
  • Resolve conflict within the team and train the team to handle conflict on their own. I was able to communicate my vision and provide feedback to ensure the team understands the roles and goals we need to achieve.
  • Check the quality of completed work and review overall team’s performance.

Education

High school diploma - undefined

Ridgeway high school
05.2020

Skills

  • Leadership
  • Computer skills
  • Appointment scheduling
  • Problem solving
  • Time management
  • Conflict Resolution
  • Redirecting skills
  • Active listening
  • Customer service
  • Product knowledge
  • Strategic planning
  • Creativity
  • Self motivated
  • Persuasive

LANGUAGE

English

Accomplishments

  • Won employee of the month.
  • Handled numerous challenging customers by not letting them leave our place of business unsatisfied.
  • Received a leadership role because of my great conflict resolution skills.
  • Developed and implemented a new hiring plan to help my department fill open positions.

Timeline

Customer Service Representative

Sutter Health
09.2024 - Current

Teacher (pre school)

Porter - leath
02.2023 - 08.2024

TEAM LEAD

Amazon warehouse
04.2021 - 02.2023

High school diploma - undefined

Ridgeway high school
Angel Willis