ANGELA AKINS
MEMPHIS
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
25
25
years of professional experience
Work History
Billing Specialist
Baptist Memorial Hospital
Memphis, TN
11.2020 - Current
- Processed patient billing inquiries to ensure accurate account information and timely resolution.
- Reviewed and verified insurance claims for compliance with regulatory requirements and hospital policies.
- Collaborated with healthcare providers to resolve discrepancies and enhance billing accuracy.
- Analyzed billing data to identify trends, improving efficiency in claim submissions and payment collections.
- Led initiatives to streamline billing processes, resulting in reduced turnaround times for claim approvals.
- Researched and resolved billing discrepancies to enable accurate billing.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Worked with multiple departments to check proper billing information.
Insurance Follow-Up Representative
PARTNERS CENTRAL BUSINESS OFFICE
Memphis, TN
12.2016 - 07.2020
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Provided excellent service and attention to customers through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Utilized Cerner, Soarian,Nextgen,Optum Link,GE Centricity,GE IDX, to compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
Payment Posting Specialist
UT MEDICAL GROUP
Memphis, TN
05.2001 - 12.2016
- Managed all payments processing, invoicing and collections tasks.
- Processed invoice payments and recorded information in account database.
- Reconciled financial accounts using GE IDX software.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- 10-key (90 KSM with 90% accuracy
Education
CERTIFICATE - CLERK TYPIST
TENNESEE APPLIED TECHNOLOGY
Memphis, TN09.1988
High School Diploma -
BOOKER T WASHINGTON HIGH SCHOOL
MEMPHIS, TN05.1987
Skills
- Customer follow-up
- Administrative support
- Problem resolution
- Team building
- Customer service
- MS Office
- Insurance billing
- Communications
- Organization
- CERNER
- GE Centricity Business/IDX
SOARIAN/NEXTGEN
Timeline
Billing Specialist
Baptist Memorial Hospital
11.2020 - Current
Insurance Follow-Up Representative
PARTNERS CENTRAL BUSINESS OFFICE
12.2016 - 07.2020
Payment Posting Specialist
UT MEDICAL GROUP
05.2001 - 12.2016
CERTIFICATE - CLERK TYPIST
TENNESEE APPLIED TECHNOLOGY
High School Diploma -
BOOKER T WASHINGTON HIGH SCHOOL