Angela Carlton
Millington
Summary
Dynamic Customer Service Representative with a proven track record at PO Boy Haulin, adept in critical thinking and computer proficiency. Excelled in resolving high-stress disputes, enhancing customer loyalty by over 30%. Skilled in active listening and efficient problem resolution, consistently achieving satisfactory outcomes for both customers and the company.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PO Boy Haulin
05.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Brighton High School
Brighton, TN05-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Scheduling
- Call management
- Order processing
- Clerical support
- Filing
- Product promotion
Timeline
Customer Service Representative
PO Boy Haulin
05.2020 - Current
High School Diploma -
Brighton High School
Similar Profiles
Brushana FulksBrushana Fulks
Assistant Manager at Daisy's Po-Boy & TavernAssistant Manager at Daisy's Po-Boy & Tavern
Kayla SUTTONKayla SUTTON
Hostess, Cashier, Food Runner, Server/ Bartender at Po Boy JimHostess, Cashier, Food Runner, Server/ Bartender at Po Boy Jim
Antoni J. LongAntoni J. Long
Owner/Operator Truck Driver at Long HaulinOwner/Operator Truck Driver at Long Haulin
Kadasha JacksonKadasha Jackson
Digital Shopper at WalmartDigital Shopper at Walmart
Sheldon PoeSheldon Poe
HVAC Technician Apprentice at Emcor - Walker J WalkerHVAC Technician Apprentice at Emcor - Walker J Walker