Angela Cauthen
Lebanon,TN
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
24
24
years of professional experience
Work History
R&D Team Lead and Senior Quality Assurance Engineer
Netsmart Technologies
04.2023 - Current
- Responsible for ensuring high quality outcomes through the software development process by testing each part to ensure it meets company standards before moving to next phase.
- Coached 7 team members in techniques necessary to complete job tasks.
- Drive strategic objectives and key results
- Management of leadership and operational quality metrics
- Capacity planning and management
- Provide weekly and monthly solution team quality and operational reviews
R&D Senior Quality Assurance Engineer
Netsmart Technologies
12.2020 - 04.2023
- Evaluate and perform manual functional, regression, and integrated testing against new or modified software programs and procedures used to verify that programs function according to requirements and conform to establishment guidelines
- Write, revise, and verify test plans and test procedures for program defect identification, environment needs, and product feature evaluations.
- Evaluate, generate, execute, and maintain full active test library, with limited redundancy, with test scenarios to ensure requirements coverage and regression coverage with positive and negative testing in accordance with set processes and procedures and methodology.
- Participate in product design reviews to provide input on functional requirements, product designs, usability, or testing implications.
- Identify, report, and track product defects as well as address need for additional product functionality in a clear and concise form.
- Prepare and/or Review End User and Technical Documentation generated for accuracy, completeness, and overall quality.
- Provide estimation of tasks, and on-time delivery against stated schedules.
- Distribute, communicate and manage QA projects with minimal intervention while ensuring a seamless delivery.
- Establish, track to, and consistently report QA metric- driven goals to leadership; conduct internal audits to ensure adherence to established QA processes and standards.
- Ensure alignment and maintenance of test automation script library for manual tests; provide update to automation team.
- Act as a coach and mentor for others.
- Prepare and manage QA testing during deployments to UAT and Production environments
Consulting, Solution Architect
Netsmart Technologies
01.2015 - 04.2020
- Responsible for providing expert solution knowledge, recommended practices, maintenance of live applications and process design representing a broad range of expertise as it applies to client EHR/EMR, medication management systems offered by Netsmart.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
Consulting, Senior Delivery Consultant
Netsmart Technologies
04.2012 - 04.2015
- Coordination and guidance in all aspects of new product installation as well as product upgrades
- Management of 40+ implementations at any given time.
OrderConnect Implementation and Support Manager
Netsmart Technologies
01.2003 - 04.2012
- Training and Implementation: Direct client interaction
- Both onsite and web-interface application and administrative training
- Created processes and tactics for deploying a first of it's kind medication management application to community mental health centers and private practice offices across the United States.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Training and Implementation
PMR / InfoScriber Corporation
03.2000 - 01.2002
- Account Management: Managed Midwest, Central and East Coast accounts for this West Coast-based company; took on higher-level responsibilities than those required of the average implementation specialist
- Direct client contact while assessing and meeting the needs of 50 plus clients.
- Managed all incoming support and implementation calls with a call volume of 15 or more incoming calls per day.
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Structured delivery processes
- Full lifecycle development and using Agile methods
- Quality Control
- Key Performance Indicators
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Work Planning and Prioritization
- Analytical Thinking
- Goal Setting
- Mentoring
- Leading Team Meetings
- Issue Resolution
- Work Planning
- Giving Constructive Feedback
- Evaluating Employee Work
- Team Check-Ins
- Onboarding and Orientation
- Process Improvement
- Project Planning
- Team building
- Time Management
- Written Communication
- Problem-solving abilities
- Reliability
References
- Dennis Watson, Validation Lead – Federal Civilian Division at General Dynamics, Dennis.Watson@gdit.com, 816-438-2030
- Melissa Giampietri, Head of Growth – Consulting for Human Services, Melissa.giampietri@consultingfhs.com , 503-997-6278
- Belinda Baldus, RN, (Retired) Senior QA Engineer – Netsmart Technologies, 417-848-0457
- Chuck Klein, Director, Solution Management – Netsmart Technologies, 619-282-5321
- Michael Jones, (Former) Vice President of Consulting - Netsmart Technologies, 307-679-7681
Timeline
R&D Team Lead and Senior Quality Assurance Engineer
Netsmart Technologies
04.2023 - Current
R&D Senior Quality Assurance Engineer
Netsmart Technologies
12.2020 - 04.2023
Consulting, Solution Architect
Netsmart Technologies
01.2015 - 04.2020
Consulting, Senior Delivery Consultant
Netsmart Technologies
04.2012 - 04.2015
OrderConnect Implementation and Support Manager
Netsmart Technologies
01.2003 - 04.2012
Training and Implementation
PMR / InfoScriber Corporation
03.2000 - 01.2002
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