Angela Goerdt

• Supervised daily operations to ensure efficient store performance and customer satisfaction.
• Trained and mentored team members on operational procedures and best practices.
• Analyzed sales data to identify trends and inform inventory management decisions.
• Implemented process improvements to enhance workflow efficiency and reduce waste.
• Managed scheduling and staffing to optimize labor costs while meeting business needs.
• Developed promotional strategies in collaboration with corporate guidelines to drive sales growth.
• Conducted regular audits of inventory levels, ensuring accuracy and minimizing shrinkage.
• Fostered a positive work environment by encouraging teamwork and open communication among staff.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.

Started as a sales associate, moving quickly into leadership role and assistant manager. Opportunity came with a new store opening and I stepped into manager role.

I managed a lawn business with husband from 2008-2016.