Angela Hehnen
Cookeville
Summary
Assistant Manager at Barnes & Noble College with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective team leadership. Skilled in money handling and staff training, I foster a motivated work environment that consistently meets operational goals and elevates the overall customer experience.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Barnes & Noble College
Cookeville, TN
03.2003 - Current
- Enhanced visual merchandising standards, improving overall store presentation and customer experience.
- Oversaw daily operational tasks, ensuring compliance with company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated promotional events, driving increased foot traffic and sales engagement.
- Generated repeat business through exceptional customer service.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN05-1983
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Retail operations
- Recruiting and interviewing
- Sales strategies
Timeline
Assistant Manager
Barnes & Noble College
03.2003 - Current
High School Diploma -
Brownsburg High School