ANGELA HOPWOOD
Lewisburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Familiar with compliance and documentation requirements. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Driven to optimize procedures and improve productivity. Looking to bring a medical background and team-building skills to a deadline-driven environment. Offering 10+ years of administrative and customer service experience.
Overview
27
27
years of professional experience
Work History
Logistic Workflow Specialist/ Scheduler
AccentCare
10.2022 - Current
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Communicated with team members to enforce deadlines and quality standards.
- Self-motivated, with a strong sense of personal responsibility.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Office Coordinator
AccentCare
10.2021 - 10.2022
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for all branch employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Scheduler
AccentCare
07.2019 - 10.2021
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant
Kenneth J. Phelps, M.D. & Associates
08.1998 - 10.2018
- Supervisor: Dr. Kenneth J. Phelps Jr.
- 20 years experience as a nursing assistant.
- Performed direct patient care aimed at increasing comfort, psych, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
- Attended required training, education and meetings.
- Maintained a clean, healthy and safe environment.
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained information about clients’ medical history, drug history, complaints and allergies. Monitored vital signs, such as blood pressure and pulse.
- Collected, organized and restocked supplies in all units.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Successfully transitioned facility to use of Aprima.
- Monitored expiration of medical supplies and medications.
- Maintained accurate records of patient care, condition, progress and concerns.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Education
General Education - Nurse Science
Columbia State Community College
Columbia, TNSkills
- Monitoring patient progress
- Simple dressings
- Trustworthy companion
- Efficient and reliable team player
- Committed team player
- Completing insurance forms
- Emergency procedures understanding
- Assisting with physical exams
- HIPAA compliance
- CPR/First Aid certified
- Prioritizing stat orders
- Lab equipment operation
- Electronic health records
- Patient-focused care
- Using a centrifuge
- CPR
- Laboratory maintenance
- Scheduling patient appointments
- Performing EKG's, Spirometry, Audiograms
- Knowledge of ICD-10 Coding
- Prior Authorizations; Diagnostic Testing, Medications
- Microsoft Office/ OpenOffice -PowerPoint
- Electronic Medical Record: Aprima, Misys
- Workflow Analysis
- Business process improvement
- Deadline management
- Remote team management
- Workflow management software
- Workflow management tools
- Production scheduling
- Scheduling expertise
- Quality monitoring
- Team development
- Cross-functional coordination
- Efficiency improvement
Timeline
Logistic Workflow Specialist/ Scheduler
AccentCare
10.2022 - Current
Office Coordinator
AccentCare
10.2021 - 10.2022
Scheduler
AccentCare
07.2019 - 10.2021
Medical Assistant
Kenneth J. Phelps, M.D. & Associates
08.1998 - 10.2018
General Education - Nurse Science
Columbia State Community College