Angela Jones
Cookeville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Environmental Services Manager
Cookeville Regional Medical Center
11.2019 - Current
- Collaborated with cross-functional teams to integrate environmental considerations into daily operations and long-term planning efforts.
- Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
- Conducted thorough facility audits, identifying potential environmental risks and recommending cost-effective solutions for mitigation.
- Coordinated emergency response plans for potential environmental incidents, ensuring prompt action taken when necessary to minimize damage or risk exposure.
- Supervised and directed daily a team of 51 personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Direct Support Professional
Community Options Inc
09.2019 - 06.2023
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved
Housekeeping Manager
Quality Inn Suites
08.2018 - 06.2023
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 25 housekeepers.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 32 housekeepers.
Operations Manager
St. Francis Hospital Memphis
03.2015 - 04.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
Housekeeping Supervisor
Harrah's Casino
01.1997 - 06.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Education
GED -
Oak Haven High School
Memphis, TNSkills
- Environmental policy development
- Hazardous materials handling
- Emergency response planning
- Waste management
- Delegating work assignments
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Environmental Services Manager
Cookeville Regional Medical Center
11.2019 - Current
Direct Support Professional
Community Options Inc
09.2019 - 06.2023
Housekeeping Manager
Quality Inn Suites
08.2018 - 06.2023
Operations Manager
St. Francis Hospital Memphis
03.2015 - 04.2018
Housekeeping Supervisor
Harrah's Casino
01.1997 - 06.2014
GED -
Oak Haven High School
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