Angela Montez
Clarksville
Summary
Highly motivated and quick-to-learn team player with experience in multiple industries. Currently pursuing a Bachelor's in Public Administration and working part time for a growing private therapy group. Specialized in phlebotomy techniques and processes, with experience as a paralegal supporting a busy real estate law firm. Demonstrated leadership experience in both military and civilian sectors, developing strong, independent work skills and strengthening collaboration efforts. Diverse background and dedication to teamwork and mission success make me an asset and a great addition to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Moxie Therapy Group
07.2024 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company and client information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated collaboration within team by organizing meetings and tracking project progress.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Paralegal
Transformation Title & Escrow/ Calcese & Associates, LLC
07.2023 - 06.2024
- Reduced attorney workload by drafting routine legal documents such as motions, affidavits, POA's, and quitclaim deeds
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
Collection Specialist Coordinator
Transplant Genomics, Inc
12.2022 - 06.2023
- Supported 20+ phlebotomists, 1000+ patients, and 12-15 client service teams nationwide
- Maintained high volume of calls and emails; met demands of busy and growing company.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on appointment setting and completion.
- Developed strong relationships with client service teams and phlebotomists to facilitate efficient coordination and communication throughout the collection process.
Phlebotomist/ Collection Specialist
Transplant Genomics, Inc
06.2021 - 12.2022
- Serviced 100+ patients routinely in Illinois, Wisconsin, Indiana, Michigan, Missouri, and Iowa, positively affecting the growth of the company's number one client in the nation
- Maintained a high level of accuracy in collecting, labeling, packaging, and tracking specimens, ensuring proper testing applications and accurate results.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and rapport.
- Increased patient satisfaction rates through consistent delivery of appointment scheduling methods and professional phlebotomy services tailored to individual needs.
Phlebotomist
LabCorp/ Northwest Comm./ Alverno Lab/ Vitalant
04.2018 - 05.2021
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Reduced contamination risks by strictly adhering to infection control protocols, maintaining a clean work environment, and proper sanitation of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
Bachelor of Science - Public Administration
Southern New Hampshire University
05.2026
Certified Phlebotomy Technician - Phlebotomy
Tukiendorf Training Institute
Chicago, IL12-2017
Associate of Science - Science
Harold Washington College
Chicago, IL01.2015
Skills
- Customer Service
- Time Management
- Attention to Detail
- Written/Oral Correspondence
- Customer and client relations
- Scheduling and calendar management
- Office administration
- Microsoft Office
- Data entry
- Dedicated team player
Military Experience
IL ARMY NATIONAL GUARD, 2010-2020:
Training:
Basic Combat Training, Ft. Jackson, SC,
Automated Logistical Specialist, Ft Lee, VA
Warrior Leadership Course (Commandant’s List), Camp Ashland, NE
Behavioral Health Technician (Dean’s List), Ft Sam Houston, TX
Advanced Leadership Course, Phase 1, Distance Learning
US Customs Border Clearance Agent
ASIST (Applied Suicide Intervention Skills Training)
Resiliency Assistant Training
Ammunition Handler/Transporter (HAZMAT)
Unit Prevention Leader (UPL)
Combat Life Saver (CLS)
Active Duty:
Operation Enduring Freedom, Camp Arifjan, Kuwait, 01/01/14-10/31/14
Safety Technician, ILARNG State Safety Office, 04/01/16-12/31/16
Unit Assistant Training NCO, ILARNG-Joint Forces Headquarters, 01/01/17-05/31/17
Intelligence Analyst, ILARNG - Lake County Sheriff’s Office, Special Investigations Unit, 05/01/17-09/30/17
Certification
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
Timeline
Administrative Assistant
Moxie Therapy Group
07.2024 - Current
Paralegal
Transformation Title & Escrow/ Calcese & Associates, LLC
07.2023 - 06.2024
Collection Specialist Coordinator
Transplant Genomics, Inc
12.2022 - 06.2023
Phlebotomist/ Collection Specialist
Transplant Genomics, Inc
06.2021 - 12.2022
Phlebotomist
LabCorp/ Northwest Comm./ Alverno Lab/ Vitalant
04.2018 - 05.2021
Bachelor of Science - Public Administration
Southern New Hampshire University
Certified Phlebotomy Technician - Phlebotomy
Tukiendorf Training Institute
Associate of Science - Science
Harold Washington College
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