Angela Nelson

• Managed documentation for compliance, ensuring accuracy in shipping records and inventory tracking.
• Streamlined processes for order fulfillment, enhancing operational efficiency across shipping teams.
• Implemented improvements in shipping procedures, leading to increased accuracy and reduced errors.
• Trained new team members on software systems and shipping protocols to maintain high standards of performance.
• Developed training materials that enhanced staff knowledge of shipping regulations and best practices.
• Maintained thorough records of all transactions, including bills of lading, invoices, and shipment tracking information.
• Assisted customers with inquiries regarding shipment status, providing prompt updates and addressing concerns professionally.
• Maintained up-to-date knowledge of industry trends, regulations, and best practices by attending relevant training sessions and conferences.
• Trained new hires on company-specific software systems, shipping procedures, and best practices to facilitate a smooth onboarding process.
• Supervised team of helpers, laborers and material movers to efficiently complete tasks.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Educated customers where applicable to alleviate need for future contact.
• Provided feedback on customer service efficiency to deliver better support options.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Delivered customer support to high call load each shift.
• Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Promoted product offerings to drive growth and exceed benchmarks.

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Managed office paperwork, including scanning documents and routing business correspondence.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
• Coordinated administrative operations to bolster workflows and improve productivity.
• Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
• Oversaw workforce management and staff scheduling to keep office operations running smoothly.
• Processed, tracked and pursued resolutions for issues to keep records and accounts current.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Filtered emails based on importance and escalated issues to leadership.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Managed office operations, ensuring efficient workflow and timely completion of tasks.
• Developed and maintained filing systems, enhancing document retrieval efficiency.
• Implemented process improvements, increasing operational effectiveness in daily functions.
• Oversaw inventory management, ensuring adequate supplies for office needs.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Lacosta information and enforce procedures resulting in effective problem solving and smoother operations.

• Coordinated work of 3-5 employees by offering clear direction and motivational leadership.
• Coordinated work schedules and distributed tasks to 3-5 employees in residential department.
• Oversaw workforce schedules and allocated resources in collaboration with DSPs in order to achieve project goals.
• Led team of 3-5 DSP professionals meeting client needs.
• Created weekly schedules for DSPs to keep every shift well-staffed during holidays and busy periods.
• Led staff meetings for team of 3-5 to communicate issues.
• Reviewed employee performance every six months and delivered constructive feedback to improve weaknesses.
• Supervised 3-5 DSPs completing efficient daily task needed.
• Assisted supervisors in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
• Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
• Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
• Participated in and facilitated community events for residents to create friendly bonds between house members.
• Conducted required fire drills and emergency preparedness drills.
• Submitted work orders for needed repairs to maintenance department for quick turnaround.
• Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
• Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.