Angela Walker
Memphis
Summary
Enthusiastic Intern offering Social Service Degree in Social Work. Self-starter with dynamic Interpersonal, analytical and critical thinking skills. Looking for an opportunity to gain hands-on human resources experience. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in case management and Conflict Resolution. Respectful and compassionate professional offering two-year background serving community by providing guidance for clients in need.
Overview
34
34
years of professional experience
Work History
Social Worker Case Manager
Shelby County Government
09.2022 - Current
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution for services for the elderly and adults with disabilities needed to maximize their independence and safety in their chosen community.
- Designed program implementation for caseloads and care plan.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across various community resources.
- Assisted with community resources for services available for client needs.
- Maintained tight production timetables and quality standards to give clients exceptional offerings.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
Front Desk Receptionist
Big Cypress Lodge Hotel/Bass Pro
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Case Manager
Salvation Army Single Women Residence
03.2021 - Current
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Provided crisis intervention and risk assessments.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
MSW Clinical Intern
The Transformation Center
02.2022 - 08.2022
- Assessed individuals under supervision of licensed social worker to help guide treatment planning.
- Planned discharge actions and identified resources within community for continued care.
- Rotated through units to experience working with different populations.
- Counseled clients on life skills and coping mechanisms.
- Facilitated psychoeducational and therapeutic processing groups.
- Conducted evaluations to detect presence of mental health or substance abuse disorders.
- Educated patients and families about counseling and treatment options.
- Contributed to multidisciplinary team meetings and treatment planning.
- Wrote notes, completed documentation for referrals and maintained case files.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Interviewed clients and family members to obtain key information for case planning and management.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Exceeded goals through effective task prioritization and great work ethic.
- Attended hours of meetings, conferences and training courses to advance professional knowledge of social work.
Social Work Internship
The Salvation Army Perdue Center Of Hope
03.2021 - 08.2021
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Offered community resource guidance to clients to meet family needs for assistance.
- Offered employment counseling and provided referrals to community outreach programs to help clients gain independence.
- Explained medical care options to help families make informed healthcare decisions.
- Provided social work services to homeless women and children groups, including psycho social assessments, individual and family therapy, case management, discharge planning and referrals.
- Interviewed clients and family members to obtain key information for case planning and management.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Provided social work services to homeless women and children groups, including psycho social assessments, individual and family therapy, case management, discharge planning and referrals.
- Attended over 400 hours of meetings, conferences and training courses to advance professional knowledge of social work
Business Specialist
Campbell Clinic Orthopaedics
10.2010 - 05.2021
- Provide excellent customer service to each person that I come in contact with by acknowledging and greeting them with " good morning or good afternoon "; Promptly and accurately load insurance based on information provided on insurance card. Demonstrates complete knowledge and understanding of Campbell Clinic's pay policies. Promptly and accurately enters patient's demographics into the appropriate electronic health record . Accurately collects co-pays, deductibles, coinsurance and balances owed by the patient. Promptly and accurately posted all services rendered that day into the practice management system. Reviewed and corrected all claims holding. Accurately coded diagnosis in ICD -10 format using resources provided. Displayed knowledge if clinic fee schedule and answered basic questions about balances owed. Displayed a clear understanding of all opening and closing procedures. Displayed full understanding of all precertifications for test, surgeries and physical therapy. Set appointments for return appointments with full understanding of differing appointment types.
Social Services Field Experience- Internship
Crestwyn Behavioral Facility
08.2018 - 12.2018
- Performed initial client assessments and analysis to begin evaluation and treatment process for crisis interventions. Addressed crisis intervention by counseling and explaining the resources, rights and options available to patients and their families through the intake of Pyschosocial Assessments and Evaluation Treatment plans. Acted as a liaison and resource person to the hospital staff , group, families and individuals, to ensure that patient care needs were met in the most appropriate and efficient level of the health care. I performed crisis intervention counseling through group sessions and individual sessions. I assisted with the planning , development and delivery of outreach through awareness presentations and events. I also prepared discharge documentation and forwarded any concerns to my Intern supervisor for appropriate documentation.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Worked closely with program director to maintain optimum levels of communication to effectively and efficiently complete projects
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
Patient Account Representative
Methodist Healthcare System
05.2007 - 12.2009
- Provided excellent customer service to Patients that I came in contact with via the phone and in person. Accurately collected money on past due patient accounts and posted any payments to the patient accounts. I was a back up to the front reception position by relieving individuals for lunch and breaks, which consisted of checking in patients for different appointment types. Accurately entered in patient demographics and verified insurance information. I accurately collected co pays and deductibles and posted to the patients accounts in a timely fashion. Accurately cancelled all patients appointments that did not show up for their scheduled appointments. I had a clear understanding of opening and closing procedures. Performed deposits with company bank and prepared month end reports detailing financial actions and other key information on the clinic for that month.
- Prepared reports detailing billing actions, flags and other key information
- Utilized computer programs to create invoices, letters and other documents
- Monitored flags and resolved urgent items with accuracy and efficiency
- Contacted patients after insurance was calculated to obtain payments
- Posted payments and processed refunds
- Reconciled statements with patient records
- Electronically submitted bills according to compliance guidelines
Claims Specialist
FedEx Express Corp
09.1990 - 09.2008
- Implemented improvements in Excel Spread identifying fortune 500 company tracking of loss and damaged packages. Spoke with various contacts of fortune 500 companies to resolve any conditions involving any complaints of claims filed for loss and damaged packages. Reviewed and identified reasons for claims filed with a clear understanding of polices and procedures of FedEx Corporation. Processed claims and issued checks for approved claims to fortune 500 and to residential customers. Collected data and validated end results of claims filed. Followed up with customer on unresolved issues .
- Implemented improvements in manual and electronic billing procedures
- Addressed average of 300 customer inquiries and complaints each week
- Followed up with customers on unresolved issues
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN08.2022
Bachelor of Arts - Social Services
Belhaven University
Memphis, TN12.2018
Associate of Arts - General Studies
Colorado Technical University
Colorado Springs, CO2010
Skills
- Referrals and Networking
- Budgeting
- Social Work
- Case Management
- Crisis Intervention
- Family Therapy
- Client Needs Assessment
- Rehabilitation
Accomplishments
- Received the Employee of the quarter for outstanding job performance.
Timeline
Social Worker Case Manager
Shelby County Government
09.2022 - Current
Front Desk Receptionist
Big Cypress Lodge Hotel/Bass Pro
09.2022 - Current
MSW Clinical Intern
The Transformation Center
02.2022 - 08.2022
Case Manager
Salvation Army Single Women Residence
03.2021 - Current
Social Work Internship
The Salvation Army Perdue Center Of Hope
03.2021 - 08.2021
Social Services Field Experience- Internship
Crestwyn Behavioral Facility
08.2018 - 12.2018
Business Specialist
Campbell Clinic Orthopaedics
10.2010 - 05.2021
Patient Account Representative
Methodist Healthcare System
05.2007 - 12.2009
Claims Specialist
FedEx Express Corp
09.1990 - 09.2008
Master of Arts - Social Work
Walden University
Bachelor of Arts - Social Services
Belhaven University
Associate of Arts - General Studies
Colorado Technical University
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