ANGELA WEAVER-SMITH
Memphis
Summary
Dynamic logistics professional with extensive experience at Pfizer Pharmaceutical Company, adept in warehouse management and strategic sourcing. Proven track record in enhancing customer satisfaction through effective dispute resolution and sustainable practices. Skilled in logistics planning, fostering team development, and driving initiatives that minimize environmental impact.
Overview
10
10
years of professional experience
Work History
SENIOR LOGISTIC ASSOCIATE
PFIZER PHARMACEUTICAL COMPANY
03.2024 - Current
- Coordinated product returns management, ensuring prompt processing and resolution for optimal customer service outcomes.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
- Spearheaded initiatives aimed at reducing environmental impact by adopting sustainable packaging materials and optimizing transport routes.
- Trained junior associates in logistics best practices, fostering a knowledgeable and efficient workforce.
CUSTOMER SERVICE REPRESENTATIVE
KROGER GROCERY STORE
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
MUNFORD HIGH SCHOOL
MUNFORD, TN05-1992
Skills
- Warehouse management
- Strategic sourcing
- Import and export compliance
- Logistics planning
Timeline
SENIOR LOGISTIC ASSOCIATE
PFIZER PHARMACEUTICAL COMPANY
03.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
KROGER GROCERY STORE
01.2015 - Current
High School Diploma -
MUNFORD HIGH SCHOOL
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