Angela Wilson
Memphis,TN
Summary
Dynamic Customer Service Lead with a strong focus on building customer relationships and enhancing satisfaction at Prime Investment. Skilled in adapting to changing customer needs and providing timely solutions, driving improvements in service quality. Proven ability in communication processes and team collaboration.
Overview
2026
2026
years of professional experience
Work History
Care Giver
Browns
08.2024 - 05.2025
Customer Service Lead
Prime Investment
2024 - 2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Adapted quickly to changes in customer needs and preferences.
- Collaborated with colleagues to streamline communication processes.
- Engaged in training sessions to develop skills and knowledge base.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Secretary
Wilson&wilson
01.2023 - 01.2024
- Managed scheduling for meetings, ensuring optimal use of executives' time.
- Coordinated communication between departments to streamline workflow and enhance collaboration.
- Organized and maintained filing system, improving document retrieval efficiency.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism.
Education
Bachelor of Science -
Federal University of Technology
Owerri, Nigeria 10.2009
Skills
- Customer service
- Issue resolution
- Team collaboration
- Relationship building
- Timely solutions
- Communication processes
Timeline
Care Giver
Browns
08.2024 - 05.2025
Secretary
Wilson&wilson
01.2023 - 01.2024
Customer Service Lead
Prime Investment
2024 - 2025
Bachelor of Science -
Federal University of Technology