Summary
Overview
Work History
Education
Skills
Timeline
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Angelia Thompson

MCMINNVILLE

Summary

Dynamic professional with extensive experience in customer service. Proven track record in enhancing tenant satisfaction and operational efficiency through effective team leadership and strategic decision-making. Skilled in relationship building and complex problem-solving, ensuring optimal outcomes in high-pressure environments.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

2026
2026
years of professional experience

Work History

Customer Service

Cornerstone Building Solutions
11.2019 - Current
  • Delivered superior customer service and handles client requests.
  • Provided exceptional customer service, addressing client queries promptly and efficiently.
  • Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Delivered exceptional customer service, addressing concerns with empathy and professionalism.

Regional Property Manager

Royal American Management
2009 - 06.2018
  • Managed daily operations of multiple properties, ensuring optimal tenant satisfaction and retention.
  • Coordinated maintenance requests, streamlining response times and enhancing service quality.
  • Implemented leasing strategies to maximize occupancy rates across assigned properties.
  • Conducted regular property inspections to maintain compliance with safety regulations and company standards.
  • Developed budgets for property operations, monitoring expenses to ensure financial efficiency.
  • Established strong relationships with vendors, negotiating contracts to reduce operational costs effectively.
  • Trained and supervised on-site staff, fostering collaboration and improving team performance.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
  • Managed portfolio of 15 communities all over the United States and effectively managed 38 employees

Workers' Compensation Claims Adjuster

Summit Consulting
1999 - 2008
  • Evaluated and processed workers' compensation claims to determine eligibility and benefits owed.
  • Collaborated with medical professionals to obtain necessary documentation for claim assessments.
  • Communicated effectively with injured workers regarding claim status and required information.
  • Managed case files, ensuring accurate record-keeping and timely follow-ups on outstanding claims.
  • Maintained a case load of 150 client files.

Education

High School Diploma -

Auburndale High School
Auburndale, FL
01-1993

Skills

  • Professional customer service
  • Time management
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Operations management

Timeline

Customer Service

Cornerstone Building Solutions
11.2019 - Current

Regional Property Manager

Royal American Management
2009 - 06.2018

Workers' Compensation Claims Adjuster

Summit Consulting
1999 - 2008

High School Diploma -

Auburndale High School

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Angelia Thompson