Angelic Ruffin-Lewis
Bartlett,TN
Summary
Seeking a challenging career that utilizes my skills in my area of competence enriches my knowledge and gives me the chance to be a part of a team that contributes towards the growth of the organization. Expertise in enhancing customer service and streamlining office operations. Skilled in payroll processing and organizational management, I successfully implemented process improvements that elevated satisfaction levels and fostered team development. Committed to achieving operational excellence and effective communication.
Overview
17
17
years of professional experience
Work History
Office Manager
A & A TIRE & TRAILER REPAIR LLC
06.2019 - Current
- Managed daily office operations, ensuring smooth workflow and effective communication among staff.
- Processing Payroll
- Create Invoices for processing, and received for payments
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw inventory management, coordinating timely restocking and supplier communications for tire and trailer parts.
- Implemented process improvements that enhanced customer service response times and satisfaction levels.
- Developed training materials for new hires, fostering a productive onboarding experience and team cohesion.
- Led financial tracking initiatives, maintaining accurate records of expenses and revenue to support budgeting efforts.
- Coordinated maintenance schedules for equipment, reducing downtime and ensuring operational readiness at all times.
Childcare Provider
Bundles Of Joy Dayhome
11.2018 - 11.2025
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Developed age-appropriate educational activities to promote cognitive and social development.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Implemented hygiene and safety protocols to maintain health standards within the dayhome.
- Mentored new staff on best practices for childcare and classroom management techniques.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Discharge Planner
Methodist Germantown Hospital
08.2018 - 12.2020
- Coordinated patient discharge plans with multidisciplinary teams to ensure seamless transitions.
- Assessed patient needs and developed individualized discharge strategies for optimal recovery.
- Facilitated communication between patients, families, and healthcare providers to enhance understanding of discharge processes.
- Monitored post-discharge patient outcomes to identify areas for process improvement and intervention.
Insurance Verification Specialist
CONNEXTION POINT
04.2015 - 05.2018
- Conducted insurance eligibility verifications to ensure accuracy and compliance with guidelines.
- Collaborated with healthcare providers to resolve discrepancies in patient information and coverage details.
- Streamlined verification processes, enhancing efficiency in documentation management and data entry tasks.
- Trained junior staff on insurance verification protocols, fostering a knowledgeable team environment.
Quality Control Inspector
Mimeo.com
07.2008 - 06.2015
- Conducted thorough inspections of materials and finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Developed and maintained documentation for quality control processes and procedures.
- Trained new inspectors on quality assurance protocols and inspection techniques.
Education
Southwest Tennessee Community College
Memphis, TNHigh School Diploma -
Mitchell High School
Memphis, TN05-2007
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Customer relations
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Account reconciliation
- Credit and collections
Timeline
Office Manager
A & A TIRE & TRAILER REPAIR LLC
06.2019 - Current
Childcare Provider
Bundles Of Joy Dayhome
11.2018 - 11.2025
Discharge Planner
Methodist Germantown Hospital
08.2018 - 12.2020
Insurance Verification Specialist
CONNEXTION POINT
04.2015 - 05.2018
Quality Control Inspector
Mimeo.com
07.2008 - 06.2015
Southwest Tennessee Community College
High School Diploma -
Mitchell High School