Angelo Carozzi
Charlotte
Summary
Dedicated professional with experience in customer service, operations support, and issue resolution in fast-paced environments. Skilled in communication, organization, multitasking, and handling sensitive information with professionalism and accuracy. Fast learner with the ability to adapt quickly to new systems, policies, and procedures while delivering high-quality support in a remote team environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Dickson, TN
06.2022 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members in customer service excellence and operational efficiency.
- Implemented cash handling procedures, enhancing accuracy in transactions and reducing discrepancies.
- Resolved customer issues promptly, improving satisfaction and fostering loyalty within the community.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Science - Computer Software Technology
Universirt of Arizona
Chandler, AZ01-2027
High School Diploma -
Airline High School
Bossier City05-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Microsoft Applications
- Organizational Skills
- Adaptability
- Computer Literacy
- Data Entry
- Communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Supervisor
CVS Pharmacy
06.2022 - Current
Bachelor of Science - Computer Software Technology
Universirt of Arizona
High School Diploma -
Airline High School