ANGI RAMOS
Nashville
Summary
Motivated and detail-oriented student with a passion for marketing and a strong foundation in customer service, communication, and leadership. Proven ability to build positive client relationships and enhance operational efficiency. Seeking an internship to apply my skills and contribute to a dynamic marketing team.
Overview
1
1
Certification
Work History
Barista
Hanna Bee Coffee
- Current
- Provided exceptional customer service, crafting, and serving a variety of coffee beverages to a diverse clientele.
- Collaborated with management to develop and propose new coffee blends and menu items, contributing to product innovation and customer engagement.
Crew Member
Dunkin' Brands
- Provided excellent customer service that earned two merit-based raises.
- Trained in all store positions to enhance operational efficiency.
Package Handler
FedEx
- Ensured timely loading and quality checks for packages, demonstrating a strong commitment to detail and operational excellence in a fast-paced environment.
Bobarista
WIN Boba Tea
- Delivered exceptional customer service that fostered loyal clientele.
- Managed daily operations, including opening/closing, restocking, and maintaining cleanliness.
Cashier
Hugh Baby's
- Facilitated a smooth customer experience by managing hosting, cashiering, and takeout operations.
- Maintained the cleanliness and organization of the lobby, demonstrating a strong attention to detail.
Server
Paula Deen’s Family Kitchen
- Greeted and seated guests to ensure a friendly dining experience.
- Resolved customer concerns to ensure satisfaction and maintain positive relationships.
Customer Service Associate
Alter'd State
- Cultivated a welcoming and comfortable environment for customers.
- Strategically promoted deals and promotions, assisting customers with selections to drive sales and satisfaction.
Education
bachelor’s degree - true
Tennessee State University
Nashville, TN12-2026
High School Diploma -
Whites Creek High School
Nashville, TNNashville, TN
Skills
- Customer Service
- Client Relationship Management
- Conflict Resolution
- Team Collaboration
- Leadership
- Time Management
- Attention to Detail
- Multi-tasking
- Problem-Solving
- Operational Efficiency
High School Leadership Honors - Leadership Roles
- Flight Commander
- Logistics Officer (JROTC)
- Mentor
- Tutor
Military Service
Specialist (E-4), Motor Transport Operator (88M) in the Army National Guard. Currently serving in a specialized role, demonstrating a strong commitment to discipline, teamwork, and problem-solving. Gained experience in logistics and operational safety, effectively adapting to new challenges in high-pressure environments.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
OSHA Certified
SFEPD Mind Over Money Skills Financial Literacy Certificate
Affiliations
Psychology, Fitness, & Plant Care: Dedicated to understanding human behavior, cultivating a disciplined work ethic, and nurturing long-term growth.
Timeline
Barista
Hanna Bee Coffee
- Current
Crew Member
Dunkin' Brands
Package Handler
FedEx
Bobarista
WIN Boba Tea
Cashier
Hugh Baby's
Server
Paula Deen’s Family Kitchen
Customer Service Associate
Alter'd State
bachelor’s degree - true
Tennessee State University
High School Diploma -
Whites Creek High School