Anhelina Muravska
Stewart
Summary
Dynamic and bilingual professional with a proven track record at Houston County Coffee Company, excelling in high-pressure environments and fostering customer loyalty through exceptional service and communication. Demonstrated ability to manage tasks efficiently, achieving goals while maintaining patient confidentiality. Skilled in both customer engagement and transaction accuracy, consistently exceeding expectations. I also worked as a private medical translator from home.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/Customer Service Representative
Houston County Coffee Company
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Customer Service Cashier
Island Sweets Ice Cream and Coffee Shop
03.2023 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
Education
No Degree - Computer Science
Western Governors University
Salt Lake City, UT09-2024
High School Diploma -
Lyceum #99
Zaporizhzhia, Ukraine06-2022
Skills
- Fluent bilingualism
- Strong communication skills
- Patient confidentiality adherence
Certification
Successfully completed 40-hours medical interpreting course from MITS.
- [State] Driver's License
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
German
Elementary
English
Full Professional
Timeline
Barista/Customer Service Representative
Houston County Coffee Company
08.2024 - Current
Customer Service Cashier
Island Sweets Ice Cream and Coffee Shop
03.2023 - 07.2023
No Degree - Computer Science
Western Governors University
High School Diploma -
Lyceum #99
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