Anil T A

-Manage and oversee all front desk activities, including welcoming guests, answering phone calls, and handling inquiries.
-Ensure smooth operation of the reception area, including maintaining a neat and organized appearance.
-Monitor guest feedback and reviews on platforms such as TripAdvisor, Google Reviews, and social media; implement improvements based on feedback.
-Supervise, train, and mentor front desk staff, including scheduling shifts and managing performance.
-Coordinate guest check-ins and check-outs, ensuring accuracy in reservations and payment processing.
-Handle customer complaints and resolve issues promptly and effectively.
-Maintain updated records of bookings and room availability.
-Collaborate with other departments to ensure seamless communication and guest satisfaction.
-Monitor and maintain office supplies inventory and place orders as necessary.
-Oversee facility maintenance and ensure cleanliness and safety standards are met.
-Uphold company policies and procedures, including confidentiality standards.

-Develop and implement strategies to enhance customer satisfaction and loyalty.
-Act as the primary point of contact for customer, ensuring prompt and courteous resolution of inquiries, complaints, and requests.
-Coordinate with various departments to fulfill guest requests and resolve issues effectively.
-Plan and oversee customer recognition and appreciation programs, such as loyalty programs and special recognition events.
-Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling.
-Prepare reports on customer satisfaction metrics, trends, and recommendations for improvement.

As a part of involving myself in the community projects, I built my experience in permaculture at solitude farming community and these projects encompass sustainable practices such as organic farming, eco-building, renewable energy initiatives, and water conservation efforts.
At Communities like Baraka,Revelation and Minati, I was engaged in collaborating with local forestry experts and community members to develop and implement sustainable forest management practices.
I would monitor and assess the health of Auroville's forests, including biodiversity surveys, vegetation mapping, and soil analysis.
I would also plan and execute reforestation and afforestation initiatives to enhance biodiversity and ecosystem resilience.

-Collaborate with fellow co-founders and stakeholders to develop and refine the resort's vision, mission, and strategic goals.
-Lead the development of business plans, including market analysis, competitive positioning, revenue models, and growth strategies.
-Oversee the establishment and management of resort operations, ensuring efficient day-to-day functioning across all departments (hospitality, F&B, activities, maintenance, etc.).
-Implement and maintain high operational standards, ensuring exceptional guest experiences and adherence to regulatory requirements.
-Develop and manage the resort's financial strategy, including budgeting, forecasting, financial reporting, and cost management.
-Monitor financial performance metrics and implement corrective actions as needed to achieve financial goals.
-Recruit, build, and lead a high-performing team, fostering a culture of collaboration, innovation, and professional development.
-Provide mentorship and guidance to team members, promoting a positive and motivating work environment.