Anita Coffman
Springfield,TN
Work Preference
Summary
Dynamic and personable Service Coordinator with extensive expertise in facilitating effective communication and delivering tailored solutions. Exceptional organizational, problem-solving, and communication skills drive team collaboration and enhance service delivery. Committed to meeting deadlines in fast-paced environments while maintaining a focus on quality and client satisfaction. Proven ability to adapt quickly to changing priorities, ensuring seamless operations and positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Coordinator
South Western Communications
10.2023 - Current
- Coordinated service schedules to optimize technician deployment and enhance customer satisfaction.
- Implemented process improvements that reduced service response times and increased operational efficiency.
- Mentored junior staff on best practices in customer interaction and service coordination strategies.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed approximately 30 incoming calls and emails from customers to ensure timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Senior Corporate Trainer
Illuminate New Orleans
12.2021 - 01.2023
- Recruit, develop, and train people basic sales and direct marketing
- Assist office duties for Assistant Manager and Campaign Manager
- Participate and lead local pop-up events to promote non-profit organizations to quality customers and drive sales for client
- Set up jobs on job boards and interviewing candidates
- Interview and assist with onboarding and required paperwork for HR department for new hires
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Managed recruitment, training and development for highly effective sales team.
- Maintained above 95% customer retention
Corporate Trainer
Pulse Nashville
05.2021 - 11.2021
- Basic sales, direct marketing, and administration skills
- Training and mentoring account executives
- Participate in local events to promote non-profit organizations to quality customers
- Hosted 2nd round interviews for campaign managers
- Conducted evaluations and observed employee performance to identify improvement.
- Monitored employee progress and gave feedback to management.
- Maintained records on attendance and participation.
- Coached new starts and corporate trainers on client procedures, policies, and customer service, bolstering customer retention by 85%
Video Editor
PhotoStart
06.2020 - 03.2021
- Evaluated and selected footage for pacing, entertainment value and continuity, trim shots and edit content
- Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time constraints
- Demonstrated ability to understand director's artistic vision and maintain alignment with vision throughout editing process
- Exported final cuts and upload to content management system.
- Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
- Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
- Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
- Reviewed content for quality control to drive vital technical and editorial corrections.
- Produced 5-7 videos a week for review and upload to various platforms
Student Food Service Worker
Aramark Lifeworks Restaurant Group
08.2015 - 12.2015
- Performed shift change tasks each day to keep store efficient and neat
- Maintained clean, sanitized, and well-organized food preparation zones
- Maintained operations during busy peak periods to drive customer satisfaction
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed over 100 to 200 customers
- Maintained composure and work quality while under stress
Education
Bachelor of Arts - Cinema
The University of Tennessee
Knoxville, TN05-2020
Skills
- Time management
- Microsoft Outlook
- Detail orientation
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Word
- Customer Service
- Persuasive Selling and Pitching
- Teamwork and Collaboration
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Proficiency in office programs
Certification
- Learning Excel Desktop, LinkedIn - March 2023
- Customer Service Foundation, LinkedIn - March 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
My hobbies include graphic design, video editing, writing poetry, and painting. I'm currently learning a new language: Spanish and reviewing Italian.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Service Coordinator
South Western Communications
10.2023 - Current
Senior Corporate Trainer
Illuminate New Orleans
12.2021 - 01.2023
Corporate Trainer
Pulse Nashville
05.2021 - 11.2021
Video Editor
PhotoStart
06.2020 - 03.2021
Student Food Service Worker
Aramark Lifeworks Restaurant Group
08.2015 - 12.2015
Bachelor of Arts - Cinema
The University of Tennessee