Anita Lyell
Ripley
Summary
Dedicated Emergency Medical Dispatcher with extensive experience in managing emergency calls and coordinating multi-agency responses. Known for strong problem-solving skills and attention to detail, ensuring efficient resource allocation and seamless communication during critical incidents.
Overview
16
16
years of professional experience
Work History
Emergency Medical Dispatcher
Jackson Madison County General Hospital
08.2023 - Current
- Managed emergency calls, assessing urgency and dispatching appropriate response teams.
- Utilized computerized dispatch systems to track and coordinate emergency resources efficiently.
- Provided clear, concise instructions to callers while maintaining composure in high-stress situations.
- Collaborated with healthcare professionals to ensure seamless patient handoff during emergencies.
- Documented call details accurately for record-keeping and performance analysis purposes.
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
- Maximized operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
911 Dispatcher, Police, and Fire
Tipton County E911
04.2010 - 10.2022
- Managed emergency calls, ensuring accurate information relay to first responders.
- Coordinated multi-agency responses during critical incidents, enhancing operational efficiency.
- Utilized CAD software for real-time tracking and dispatching of emergency services.
- Trained new dispatchers on protocols and system operations, improving team readiness.
- Led crisis communication efforts during high-stress situations, maintaining clear information flow.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
Education
High School Diploma -
Ripley High School
Ripley, TNSkills
- Patience and calmness
- Stress tolerance
- Problem-solving
- Attention to detail
- Listening skills
- Multitasking
- Critical thinking
- Organizational skills
- Computer-aided dispatching
- NCIC database
- Map reading skills
- Emergency medical dispatch (EMD)
- Basic life support BLS
Timeline
Emergency Medical Dispatcher
Jackson Madison County General Hospital
08.2023 - Current
911 Dispatcher, Police, and Fire
Tipton County E911
04.2010 - 10.2022
High School Diploma -
Ripley High School